Security Shift Manager

Tesuque Casino; Santa Fe (NM); On-site; USD 55,000 - 85,000; Full time

Job summary

Tesuque Casino is seeking a Security Shift Manager to lead the Security Department on assigned shifts, coordinating with internal teams and external agencies during incidents. You will enforce policies, supervise staff and ensure a secure yet welcoming environment for guests and employees.

The role emphasizes incident command during emergencies, adherence to procedures, and a proactive approach to safety and service in a casino setting. Native American preference is noted.

Qualifications

• GED or high school diploma required.
• Bachelor’s Degree in Criminal Justice or qualifying degree preferred.
• Five (5) years of Security, Military, Law Enforcement or qualifying experience.
• Five (5) years in supervisory and/or leadership role.
• Certification in First aid/CPR and BLS.
• Strong organizational, human relations and decision‑making skills.
• Good verbal and written communication skills.
• Computer-literate with standard software (MS Word, Excel, Outlook).
• Ability to work in a team environment.
• Creative with excellent problem-solving skills.
• Self-starter with strong follow-through.

Responsibilities

• Provide a secure environment for guests, employees, administration and the general public.
• Greet customers and create a good first impression.
• Create relationships with guests that lead to repeat business.
• Provide a pleasant experience for guests utilizing the Tesuque Guest Service Standards.
• Protect records, assets, merchandise and equipment of the Casino.
• Counsel and discipline officers to address performance and attendance issues.
• Participate in daily security operations with vigilance.
• Prepare routine incident reports on employees, guests or related incidents.
• Maintain confidentiality and professionalism.
• Take control of or support emergency situations.
• Respond to emergencies as required.
• Know Casino’s Internal Controls and Policies.
• Promote high-quality customer service.
• Investigate unusual or suspicious activities/incidents.
• Monitor and review incident reports for completeness.
• Promote teamwork and effective communication with supervisors.
• Other duties as assigned.

Skills

Leadership

Decision making

Verbal communication

Written communication

Teamwork

Education

GED or high school diploma

Bachelor’s Degree in Criminal Justice

Tools

First aid/CPR/BLS certification

MS Word, MS Excel, Outlook

Job description

Position Summary

The Security Shift Manager has a key leadership role within the Casino’s Security Department, reporting directly to the Security Director. This position is responsible for overseeing all security operations during assigned shifts, ensuring the safety and protection of guests, employees, and property. The Security Shift Manager supervises security personnel, enforces policies and procedures, and ensures compliance with all applicable laws and regulations.

As the designated Incident Commander during emergencies, this role requires strong decision‑making skills and the ability to coordinate effectively with internal teams and external agencies. The Security Shift Manager also plays a vital role in upholding the Tesuque Guest Service Standards, delivering exceptional service while maintaining a secure and welcoming environment.

Ideal candidates will demonstrate leadership, professionalism, and a proactive approach to safety and guest service.

Native American preference will be given.

Essential Duties & Responsibilities

• Provide a secure environment for guests, employees, administration and the general public.
• Greet customers and create a good first impression.
• Create relationships with guests that lead to repeat business.
• Provide a pleasant experience for guests utilizing the Tesuque Guest Service Standards.
• Protect records, assets, merchandise and equipment of the Casino.
• Must be able to counsel and discipline officers to address performance and attendance issues, ensuring adherence to organizational standards and policies.
• Participate in daily security operations by being alert and observant at all times.
• Prepare routine incident reports on employees, guests or other related incidents.
• Maintain confidentiality and professionalism.
• Take control of or provide support with emergency situations.
• Responds to all emergencies as required.
• Attain and retain working knowledge of Casino’s Internal Controls, Security’s Policies and Procedures, Gaming and interdepartmental policies and procedures.
• Promote the highest degree of quality customer service, both internally and externally.
• Investigate all unusual or suspicious activities/incidents.
• Monitors and reviews all incident reports for proper content and completeness. Promote effective teamwork and communication with supervisors while solving customer complaints.
• Other duties as assigned.

Experience and Education

• GED or high school diploma required.
• Bachelor’s Degree in Criminal Justice or qualifying degree preferred.
• Must have five (5) years of Security, Military, Law Enforcement or qualifying experience.
• Must have five (5) years in supervisory and/or leadership role.
• Must be certified in First aid/CPR and BLS.
• Must have strong organizational, human relations and decision‑making skills.
• Must have good verbal and written communication skills.
• Must be comfortable and skilled with computers and the software necessary to complete assigned tasks. MS Word, MS Excel, Outlook, etc.
• Must have the ability to work in a team environment.
• Must be creative and have excellent problem‑solving skills.
• Must be a self‑starter with excellent follow through.

Minimum Qualifications

• Must be able to function successfully in a team environment.
• Must be able to perform essential security duties including first aid/CPR and BLS.
• Must be a self‑starter with excellent follow through.
• Must be able to work and interact professionally with departments throughout the organization.
• Must be able to maintain a professional demeanor in a high stress environment.
• Must be able to work flexible hours including holidays, nights and weekends.
• Must be 21 years of age or older.
• Bi‑lingual is preferred.
• Must be able to successfully pass a pre‑employment drug/alcohol screen, background investigation, and obtain and maintain a gaming license from the Pueblo of Tesuque Gaming Commission.

Supervisory Responsibilities

The Security Shift Manager is responsible for overseeing the Security Staff in the Security Department during their shift, ensuring alignment with departmental and organizational objectives. The supervisor provides guidance and assistance in addressing unusual situations that may arise, particularly those without clear precedents or requiring interpretation of policies and regulations.

Following initial training, the Security Shift Manager is expected to perform duties independently, demonstrating proficiency and autonomy in task execution. Regular spot checks are conducted to evaluate accuracy, adequacy, timeliness, and compliance with relevant rules, regulations, and policies.

Physical Requirements

While performing the duties of this job, the employee is required to stand and walk for extended periods. The employee occasionally is required to sit, stoop, kneel, crouch, or crawl. The employee will be required to talk for extended periods and must be able to hear and understand. The employee must occasionally lift or move up to fifty (50) pounds. The work environment includes a variety of settings: food, oils, and cooking surfaces. The incumbent is occasionally exposed to loud noise and change in temperatures.

Work Environment

Work is generally performed in a casino setting with exposure to a high noise level. Due to the nature and scope of this position, evenings, weekends, holidays, and extended hours and irregular shifts will be required.

ADA/EEO Compliance

The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino are an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

DRUG‑FREE DISCLAIMER

You will be required to pass a drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.