Security Officer III (EMT / EMR / Dispatcher)

Tesuque Casino; Santa Fe (NM); On-site; USD 35,000 - 55,000; Full time

Job summary

Tesuque Casino in Santa Fe, New Mexico, is seeking a Security Officer III to maintain a secure environment for guests and staff. This role requires strong situational awareness and sound judgment, along with certifications in emergency medical response. Duties include operating dispatch systems, providing first aid, and managing emergency situations. The ideal candidate will have a high school diploma, EMT certification, and will excel in a team environment. The position may require flexible hours, including nights and weekends.

Qualifications

• High school diploma or GED required.
• State certification as an Emergency Medical Technician (EMT) or Emergency Medical Responder (EMR) required.
• Strong critical thinking skills and initiative.

Responsibilities

• Maintain a safe and secure environment within the Casino.
• Respond to and manage emergency situations effectively.
• Operate dispatch center systems, including communication and surveillance.

Skills

Situational awareness

Sound judgment

Calm under pressure

Verbal communication

Written communication

Education

High school diploma or GED

State certification as EMT or EMR

Certified first aid/CPR Instructor

Tools

CAD software

Radio communication systems

Job description

Position Summary

Under the direction of the Security Supervisor, Security Officer III is responsible for maintaining a safe, secure, and welcoming environment within the Casino. This role ensures the protection of guests, employees, assets, and property by enforcing all applicable rules, regulations, and policies, while delivering exceptional service in alignment with the Tesuque Guest Service Standards.

All Security Officer IIIs must hold current certification as an Emergency Medical Technician (EMT), Emergency Medical Responder (EMR), or Dispatcher. In this capacity, they are expected to respond swiftly and effectively to medical emergencies, administer appropriate care, and coordinate with emergency medical services to ensure the health and safety of all individuals on property. They may also assist in delivering or facilitating medical training for departmental staff to support ongoing readiness and compliance.

Security Officer IIIs certified as Dispatchers are responsible for operating the Casino’s communication and dispatch systems. This includes monitoring security systems, coordinating emergency responses, and serving as the central point of contact for all security communications. Dispatchers must maintain accurate logs, prioritize calls for service, and ensure timely deployment of security personnel.

This position requires strong situational awareness, sound judgment, and the ability to remain calm and decisive under pressure. Security Officer IIIs are visible representatives of the Casino’s commitment to safety, professionalism, and guest satisfaction.

Native American preference will be given.

Essential Duties & Responsibilities

• Provide a secure environment for guests, employees, administration and the general public.
• Greet customers and create a good first impression.
• Create relationships with guests that lead to repeat business.
• Deliver exceptional guest service in accordance with Tesuque Guest Service Standards.
• Remain alert and observant during daily security operations.
• Follow proper procedures for currency handling and escorts.
• Prepare detailed incident reports involving employees, guests, or property.
• Maintain confidentiality and professionalism at all times.
• Respond to and manage emergency situations effectively.
• Interact with the public courteously in person and via telephone.
• Maintain working knowledge of Casino Internal Controls, Security Policies, Gaming Regulations, and interdepartmental procedures.
• Promote high-quality customer service internally and externally.
• Respond promptly to medical emergencies, providing care as certified (EMT/EMR).
• Assess medical situations and coordinate with EMS as needed.
• Provide medical knowledge and expertise to enhance the department’s medical response.
• Maintain and inspect medical equipment and supplies.
• Accurately document all medical incidents.
• Operate dispatch center systems, including radio, surveillance, and emergency communications.
• Prioritize and dispatch calls for service, maintaining detailed communication logs.
• Serve as the central contact point during emergencies.
• Assist in training staff in CPR, first aid, and emergency response.
• In addition to your primary responsibilities, you are expected to perform security duties as needed. This includes maintaining a visible security presence, monitoring premises for safety, and responding promptly to incidents to ensure a secure environment for all personnel and visitors.
• Promote effective teamwork and communication with supervisors while solving customer complaints.
• Perform other duties as assigned.

Experience and Education

• High school diploma or GED required.
• State certification as an Emergency Medical Technician (EMT) or Emergency Medical Responder (EMR) required and must be maintained.
• Certified as a Dispatcher within ninety days after hire. Maintain certifications.
• Certified first aid/CPR Instructor preferred.
• Prior experience in emergency response, public safety, or dispatch operations strongly preferred.
• Knowledge of emergency medical protocols and patient care documentation.
• Familiarity with CAD (Computer-Aided Dispatch) software and radio communication systems.
• Ability to remain calm and professional in high-stress situations.
• Strong verbal and written communication skills.
• Excellent organizational, interpersonal, and decision-making abilities.
• Proficient in computer use and security-related software.
• Ability to work independently and as part of a team.
• Strong critical thinking skills and initiative.
• Flexible availability, including nights, weekends, and holidays.
• Must pass background check and drug screening.

Minimum Qualifications

• Must be 21 years of age or older.
• Must be able to perform essential security duties, including first aid/CPR.
• Must be able to function successfully in a team environment.
• Must be able to work collaboratively across departments.
• Must maintain professionalism in high pressure environment.
• Must be able to work flexible hours including holidays, nights and weekends.
• Must be able to lift, carry, and transport medical equipment and assist individuals in distress.
• Must be able to operate dispatch systems and multitask in a fast-paced setting.
• Must maintain accurate records of medical and dispatch-related incidents.
• Must demonstrate sound judgment and calm decision-making under pressure.
• Must possess a valid driver's license.
• Must pass a pre-employment drug/alcohol screen, background investigation, and obtain/maintain a gaming license from the Pueblo of Tesuque Gaming Commission.
• Must be able to interpret and follow written, oral, diagram, or schedule-based instructions.
• Bi-lingual preferred.
• Must have the ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Supervisory Responsibilities

None at this time.

Physical Requirements

• Must be able to stand and walk for extended periods.
• Occasional sitting, stooping, kneeling, crouching, or crawling.
• Must be able to talk for extended periods and hear clearly.
• Must be able to lift or move up to fifty (50) pounds.
• The work environment includes exposure to food, oils, cooking surfaces, loud noise, and temperature changes.

Work Environment

Work is generally performed in a casino setting with exposure to a high noise level. Due to the nature and scope of this position, evenings, weekends, holidays, and extended hours and irregular shifts will be required.

ADA/EEO Compliance

The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino are an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

DRUG-FREE DISCLAIMER

You will be required to pass a drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.

To Apply

Go to https://tesuquecasino.com/careers-2/, Job Openings, View all Open Jobs, find the position by searching for the name, and apply. Please submit a resume when applying.