Casino Guest Safety & Service Champion

Hollywood Casino Perryville; Los Angeles (CA); Sur place; USD 42 000 - 63 000; Plein temps

Résumé du poste

PENN Entertainment is seeking a Security Officer in the Los Angeles area focused on guest service and safety. You will patrol, respond to incidents, and coordinate with casino staff to support smooth operations.

The role emphasizes guest interaction, quick decision making, and the ability to work flexible hours in a dynamic gaming environment. A high school diploma and strong communication skills are required.

Qualifications

• High school diploma or equivalent.
• Effective communication (written and verbal).
• Previous customer service experience.
• Able to handle stressful situations dealing with the general public.
• Able to work in an environment with smoke and noise.
• Need tact when dealing with difficult customers.
• Ability to walk up and down stairs and on level surfaces.
• Identify and respond to potential problems and conflicts; defend self and others when needed.
• Able to move around all work areas; standing for long periods.
• Multitask across various posts and departments.

Responsabilités

• Provide superior service to guests and ensure a safe gaming experience.
• Maintain highly visible patrols to deter incidents and support safety.
• Coordinate with hotel and casino staff to enhance guest experience.
• Promote property promotions and events.
• Maintain public order and enforce safety rules; protect property and assets.
• Investigate disturbances in hotel, casino, or racing areas.
• Create fun and excitement with customers and build relationships.

Description du poste

PENN Entertainment is seeking a Security Officer in the Los Angeles area focused on guest service and safety. You will patrol, respond to incidents, and coordinate with casino staff to support smooth operations.

The role emphasizes guest interaction, quick decision making, and the ability to work flexible hours in a dynamic gaming environment. A high school diploma and strong communication skills are required.