Casino Security & Guest Experience Lead

PENN Entertainment, Inc.; Lawrenceburg (IN); On-site; USD 17,000 - 24,000; Full time

Job summary

PENN Entertainment is hiring a Security Officer in Indiana to patrol casino, hotel, and surrounding areas, ensuring safety and enforcing policies. The role demands excellent customer service, confidentiality, and the ability to work nights and weekends.

Responsibilities include escorting funds, responding to disturbances, and preparing detailed security reports. Candidates should have a high school diploma and 21+ age, with English fluency and strong interpersonal skills.

Qualifications

• Must be at least 21 years of age.
• High School Diploma or equivalent required.
• Six (6) months of related experience and/or training preferred.
• Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed.
• Excellent customer service and interpersonal skills.
• Must be fluent and literate in English.

Responsibilities

• Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.
• Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members.

Skills

Customer service

Interpersonal skills

Problem-solving

Organizational skills

Written and verbal communication

Ability to work in a fast-paced

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

PENN Entertainment is hiring a Security Officer in Indiana to patrol casino, hotel, and surrounding areas, ensuring safety and enforcing policies. The role demands excellent customer service, confidentiality, and the ability to work nights and weekends.

Responsibilities include escorting funds, responding to disturbances, and preparing detailed security reports. Candidates should have a high school diploma and 21+ age, with English fluency and strong interpersonal skills.