Casino Security and Guest Experience Ambassador

PENN Entertainment, Inc.; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a casino security professional in Columbus, OH to provide high-visibility security, monitor entrances, and assist guests and employees.

The role includes escorting monetary transfers, crowd control, and supporting the soft count and vault operations as part of a team dedicated to safety and regulatory compliance. The candidate must be at least 21 years old, have 6 months of customer-facing experience, and a high school diploma or GED.

Qualifications

• 6 months of customer-facing customer service experience.
• Physically capable with the ability to push, pull, carry and lift up to 25 lbs; able to bend, reach, twist, stoop, squat and balance.

Responsibilities

• Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.
• Patrol of parking lots.
• Provide security escorts for all monetary transfers, fills, and credits.
• Oversee customers entering & exiting: provide crowd control, direct traffic, check I.D., check for bottles and other items not allowed on Casino floor.
• Provide assistance to customers: give directions, call cabs, assist with car trouble, etc
• Provide special assistance to disabled patrons as necessary.
• Assist with table and slot drops.
• Observe soft count crew doing the slot drop and transports funds to soft count room.
• Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.
• Monitor all entry and exit from soft count, and vault.
• Serve as dispatcher.
• Dispatch other officers to various assignments and maintains activity log sheets.
• Watch and record monitors.
• Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
• Testify in court on behalf of state gaming boards.
• Occasionally, strenuous physical activity is required.
• Meet department uniform, appearance and grooming requirements.
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Any reasonable request made by your supervisor or any management personnel.

Skills

Customer-facing customer service

Related experience and/or training

Education

High school diploma or GED

Job description

PENN Entertainment, Inc. is seeking a casino security professional in Columbus, OH to provide high-visibility security, monitor entrances, and assist guests and employees.

The role includes escorting monetary transfers, crowd control, and supporting the soft count and vault operations as part of a team dedicated to safety and regulatory compliance. The candidate must be at least 21 years old, have 6 months of customer-facing experience, and a high school diploma or GED.