Casino Player Development & Guest Experience Coordinator

003 Seminole Hard Rock Tampa; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Seminole Hard Rock Tampa is seeking a Guest Services Coordinator to coordinate the complimentary process with Player Development and other departments, while maintaining knowledge of gaming machines and promotions.

You will interact with guests to promote the casino, uphold service standards, resolve complaints, and follow internal policies. Must be computer literate and able to work evenings, weekends, and holidays.

Qualifications

• High School diploma or GED required.
• LMS or CMP experience preferred.
• Able to deliver guest service with a positive attitude.
• Must be able to multitask in a fast-paced environment.

Responsibilities

• Coordinates complimentary process with Player Development and other operating departments.
• Maintain up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
• Monitors activities that could affect efficiencies and effectiveness of the department including internal controls, department rules and regulations and equipment maintenance.
• Promotes casino by interacting with customers in an enthusiastic, helpful, manner.
• Maintains confidentiality of company documents.
• Ensures consistent service standards are maintained.
• Resolves guest complaints and takes appropriate action under the direction of the Player Development Executives.
• Conducts themselves in accordance with all Gaming Commission, Seminole Tribe of Florida, and Player Development department policies and procedures.
• Other duties as assigned

Skills

Guest service

Multi-tasking

Interpersonal skills

Punctuality

Team player

Education

High School diploma or GED

Tools

Microsoft Office

Excel

Word

Job description

Seminole Hard Rock Tampa is seeking a Guest Services Coordinator to coordinate the complimentary process with Player Development and other departments, while maintaining knowledge of gaming machines and promotions.

You will interact with guests to promote the casino, uphold service standards, resolve complaints, and follow internal policies. Must be computer literate and able to work evenings, weekends, and holidays.