Elite Player Development Executive

003 Seminole Hard Rock Tampa; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Seminole Hard Rock Tampa is seeking a Player Development Executive focused on new business to the property. The role requires an established book of customers and active outreach by phone and in person to drive incremental gaming revenues.

You will maintain guest relationships, coordinate accommodations, promote the Player’s Club, and develop incentives and marketing programs while upholding gaming regulations and confidentiality.

Qualifications

• Bachelor’s degree in Accounting, Business Administration, Finance, or Marketing preferred
• Minimum of three (3) years of experience in Player Development at the Executive Host level or above is required.
• Must be computer literate and proficient with MS Office, Word, Excel, and Outlook
• Must have excellent interpersonal communication skills, team building, and problem solving skills
• Must be able and willing to work any shift and long hours when necessary, including the ability to work evening, weekends, and holidays
• Must present professional image of excitement, enthusiasm, and outgoing personality while being able to project a professional image
• Ability to deliver a service level which creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organization goals.

Responsibilities

• Maintains relationships and markets our gaming product and amenities to valued guests.
• Greets guests in the casino and participates in social events and special promotions.
• Tracks guest’s visits, arranges accommodations and provides complimentaries according to established guidelines.
• Issues Player’s Club cards and promotes the program and related promotions.
• Increases the growth of gaming revenues through development of a targeted customer base as pre-determined by management.
• Updates guest history for future visits.
• Ensures the protection of customer’s rewards and credit lines.
• Effectively handles customer complaints and discrepancies in an efficient and courteous manner.
• Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
• Responsible for telemarketing to inactive customers by phone and mail to further develop brand loyalty and visitation to the Hard Rock Hotel and Casino and reports the results of these efforts.
• Assists in the development of incentive programs, special events and marketing programs.
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events and general property information.
• Keeps informed of competitive promotions.
• Safeguards the confidential nature of all departmental and company records.

Skills

Communication skills

Relationship building

Phone outreach

Education

Bachelor's degree

Tools

MS Office

Outlook

Job description

Seminole Hard Rock Tampa is seeking a Player Development Executive focused on new business to the property. The role requires an established book of customers and active outreach by phone and in person to drive incremental gaming revenues.

You will maintain guest relationships, coordinate accommodations, promote the Player’s Club, and develop incentives and marketing programs while upholding gaming regulations and confidentiality.