Casino Operations Shift Leader - Elevate Guest Experience

Hollywood Casino Aurora; Aurora (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Hollywood Casino Aurora is seeking a Casino Operations Assistant Shift Manager to supervise staff and manage a designated shift within the Casino Operations department. You’ll oversee games, game protection, and overall table games/slots operations on your shift.

Qualifications include 21+, a bachelor’s degree or 3 years of leadership experience in table games or slots, strong communication, and proficiency in Microsoft Office with knowledge of slot operating systems.

Qualifications

• Must be at least 21 years of age.
• Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience
• Must have thorough knowledge of all Table Games and Table Games/or Slots operations
• Excellent skills in both written and oral communication
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems

Responsibilities

• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager
• Ensures customer service standards are followed by all team members and addresses issues as they arise
• Provides oversight for the gaming floor on their assigned shift
• Effectively handles customer concerns and requests
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment
• Verifies table inventories and effectively manages table limits
• Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability
• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances
• Assists with the overall integrity of daily Table Games and/or Slot operations
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management

Skills

Leadership experience

Table Games knowledge

Customer service skills

Microsoft Excel

Education

Bachelor's degree (B.A. / B.S.)

Equivalent combination of education and experience

Tools

Slot operating systems

Job description

Hollywood Casino Aurora is seeking a Casino Operations Assistant Shift Manager to supervise staff and manage a designated shift within the Casino Operations department. You’ll oversee games, game protection, and overall table games/slots operations on your shift.

Qualifications include 21+, a bachelor’s degree or 3 years of leadership experience in table games or slots, strong communication, and proficiency in Microsoft Office with knowledge of slot operating systems.