Casino Operations Assistant Shift Manager

ViziRecruiter,LLC.; Aurora (IL); On-site; USD 52,000 - 74,000; Full time

Job summary

PENN Entertainment in Aurora, IL is seeking a Casino Operations Assistant Shift Manager to supervise staff and oversee daily table games and slots operations on their shift.

You will ensure guest satisfaction, manage scheduling, assist in budgeting, safeguard gaming equipment, and uphold regulatory compliance while maintaining high customer service standards.

Qualifications

• Bachelor's degree or equivalent leadership experience in Table Games/Slots.
• Strong written and oral communication skills.
• Thorough knowledge of Table Games and Slots operations.

Responsibilities

• Adheres to scheduling and coordinates with manager for guest-focused scheduling.
• Assists in budgeting for the department and reports concerns to management.
• Ensures customer service standards are followed and addresses issues promptly.
• Oversees the gaming floor on the assigned shift and monitors transactions.
• Maintains accountability for gaming equipment and table inventories.

Skills

Customer service

Scheduling

Leadership

Budgeting

Communication

Gaming knowledge

Cash handling

Microsoft Excel

Microsoft Word

Education

Bachelor's degree (B.A./B.S.)

Tools

Microsoft Excel

Microsoft Word

Slot operating systems

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

The casino operations assistant shift manager is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.

• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager
• Ensures customer service standards are followed by all team members and addresses issues as they arise
• Provides oversight for the gaming floor on their assigned shift
• Effectively handles customer concerns and requests
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment
• Verifies table inventories and effectively manages table limits
• Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability
• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances
• Assists with the overall integrity of daily Table Games and/or Slot operations
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management

Requirements

• Must be at least 21 years of age
• Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience
• Must have thorough knowledge of all Table Games and Table Games/or Slots operations
• Excellent skills in both written and oral communication
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems