Security Manager: Casino Security & Guest Safety Lead

Hollywood Casino Aurora; Aurora (IL); On-site; USD 63,000 - 77,000; Full time

Job summary

Hollywood Casino Aurora is seeking a Security Manager to lead daily Security Department operations, ensuring guest and asset safety while maintaining regulatory compliance. You will develop schedules, assist budgeting, and advocate exceptional guest service as the primary liaison with law enforcement and regulators.

The role requires a Bachelor's degree or equivalent with security leadership experience; proficiency in Microsoft Office and strong communication skills are essential.

Qualifications

• Bachelor's degree or equivalent; or five years of casino Security, military, or police experience.
• Two years of leadership experience highly preferred.
• Proficiency in Microsoft applications.
• Excellent organizational and communication skills.
• Ability to write reports, business correspondence, and procedure manuals.

Responsibilities

• Lead daily operations of the Security Department, ensuring the safety of guests, team members, and assets.
• Develop staffing schedules and manage labor costs.
• Assist in the budget process for the department and report budget concerns.
• Promote superior customer service in line with standards and programs.
• Coordinate investigations, incident reporting, and regulatory compliance.
• Liaise with law enforcement, fire departments, and gaming regulators.

Skills

Leadership

Microsoft Office

Communication

Report writing

Education

Bachelor's degree or equivalent; or five years of casino security, military, or police experience

Tools

Microsoft Office

Job description

Hollywood Casino Aurora is seeking a Security Manager to lead daily Security Department operations, ensuring guest and asset safety while maintaining regulatory compliance. You will develop schedules, assist budgeting, and advocate exceptional guest service as the primary liaison with law enforcement and regulators.

The role requires a Bachelor's degree or equivalent with security leadership experience; proficiency in Microsoft Office and strong communication skills are essential.