Casino Floor Operations Lead

Hollywood Casino Perryville; Perryville (MD); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

Hollywood Casino Perryville is seeking an experienced leader to supervise a shift in Casino Operations, overseeing table games and slot operations. You will manage staff, ensure guest satisfaction, and monitor budgets and performance metrics.

The role requires strong communication, knowledge of gaming operations, and the ability to work flexible hours, including holidays and weekends. Join a team focused on delivering exceptional guest experiences and profitability.

Qualifications

• Bachelor's degree or three years of leadership experience in Table Games/Slots.
• Thorough knowledge of Table Games and Slot operations.
• Excellent written and oral communication skills.
• Proficient in Microsoft Excel and Word; knowledge of gaming systems.

Responsibilities

• Supervise staff and oversee daily operations for a designated shift in Casino Operations.
• Coordinate scheduling with management to ensure guest satisfaction.
• Assist with budgeting and monitor department performance against budgets.
• Promote and demonstrate superior customer service per company standards.
• Oversee the gaming floor on assigned shift and monitor player activity.
• Manage chip and cash transactions and ensure accurate payouts.
• Maintain knowledge of table inventories and limits across games.
• Support strategies for revenue growth and expense control.
• Foster engagement and address team feedback and concerns.
• Ensure daily operations comply with regulatory requirements and confidentiality.

Skills

Staff supervision

Guest service

Communication

Excel

Word

Table Games OS

Team leadership

Education

Bachelor's degree

Tools

Excel

Word

Table Games OS

Job description

Hollywood Casino Perryville is seeking an experienced leader to supervise a shift in Casino Operations, overseeing table games and slot operations. You will manage staff, ensure guest satisfaction, and monitor budgets and performance metrics.

The role requires strong communication, knowledge of gaming operations, and the ability to work flexible hours, including holidays and weekends. Join a team focused on delivering exceptional guest experiences and profitability.