Casino Operations Shift Lead - Nights & Weekends

Q Casino & Resort; Dubuque (IA); On-site; USD 65,000 - 69,000; Full time

Job summary

Q Casino & Resort in Dubuque, IA, seeks an Operations Shift Manager to oversee nightly casino operations across Table Games, Slot and Sportsbook on a 10:00 PM–6:00 AM schedule. You will supervise department staff, ensure adherence to policies, and maintain high guest service levels while coordinating with department heads.

The role requires 3–4 years of Operations and supervisory experience, plus proficiency in Word and Excel and IRGC licensing awareness.

Qualifications

• Excellent leadership and communication skills required.
• 3-4 years Operations experience and 3-4 years supervisory experience.
• Must be skilled with Word and Excel and able to manage schedules and training.

Responsibilities

• Oversees daily operations of Table Games, Slot and Sportsbook on assigned shift.
• Schedules staff, conducts info huddles, and verifies time cards.
• Ensures compliance with IRGC rules and internal controls.
• Monitors guest service, handles disputes, and documents disciplinary actions.
• Provides jackpot oversight, reports, and maintains records for operations.

Skills

Leadership

Oral communication

Written communication

Customer service

Tools

Microsoft Word

Microsoft Excel

Job description

Q Casino & Resort in Dubuque, IA, seeks an Operations Shift Manager to oversee nightly casino operations across Table Games, Slot and Sportsbook on a 10:00 PM–6:00 AM schedule. You will supervise department staff, ensure adherence to policies, and maintain high guest service levels while coordinating with department heads.

The role requires 3–4 years of Operations and supervisory experience, plus proficiency in Word and Excel and IRGC licensing awareness.