Table Games Lead - Operations & Guest Experience

Q Casino & Resort; Dubuque (IA); Híbrido; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Q Casino & Resort in Dubuque, IA is seeking a Table Games Lead to oversee daily dealer assignments, staff development, and guest service in the Table Games area. The role reports to the Casino Operations leadership and requires a strong understanding of table games and IRGC rules.

Candidates should have a High School Diploma and 1–2 years in table games and supervision. You will work non-traditional hours including nights, weekends, and holidays, ensuring honest play and compliance, while

Formación

• 1-2 years table games experience.
• 1-2 years supervisory experience.
• High School Diploma required.

Responsabilidades

• Direct report to the on-duty Casino Operations Shift Manager.
• Assign dealers to games daily.
• Assist with dealer training and skill development.
• Greet customers at the Table Games area and promote service.
• Maintain honesty and integrity of table games during assigned shift.
• Protect company assets as it relates to table games.
• Resolve game-related disputes between customers and staff.
• Complete fill and credit transactions.
• Administer employee discipline as needed.
• Ensure Title 31 compliance.
• Collaborate with other departments to foster a cooperative environment.
• Perform other duties as assigned.

Conocimientos

Table games experience

Supervisory experience

Educación

High School Diploma

Descripción del empleo

Q Casino & Resort in Dubuque, IA is seeking a Table Games Lead to oversee daily dealer assignments, staff development, and guest service in the Table Games area. The role reports to the Casino Operations leadership and requires a strong understanding of table games and IRGC rules.

Candidates should have a High School Diploma and 1–2 years in table games and supervision. You will work non-traditional hours including nights, weekends, and holidays, ensuring honest play and compliance, while