Slot Attendant

Q Casino & Resort; Dubuque (IA); On-site; USD 17,000 - 24,000; Full time

Job summary

Q Casino + Resort in Dubuque, IA is hiring a Slot Attendant to ensure smooth slot operations and outstanding guest service. You will circulate the floor, resolve guest issues, and perform jackpot payouts under internal controls. Minor repairs and chair assistance are also part of the role.

The position requires a high school diploma, willingness to work nights and weekends, and the ability to stand and move for long periods in a noisy casino environment. Security and accuracy are essential.

Qualifications

• High School diploma or equivalency certificate.
• Strong customer service skills and guest-focused approach.
• Willing and able to work nights and weekends.

Responsibilities

• Ensure compliance with federal, state and local regulations and Internal Controls.
• Resolve customer problems promptly and professionally.
• Perform ticket fills and jackpot payments per Internal Controls.
• Authorize slot payouts per Internal Controls.
• Circulate the slot floor to ensure cleanliness and working order.
• Perform minor repairs such as printer issues or bill jams.
• Assist guests by pushing in chairs and removing empty cups.

Skills

Customer service

Cash handling

Stamina

Education

High School diploma or equivalent

Tools

Slot machines

Small hand tools

Job description

Slot Attendant# Slot AttendantQ Casino + Resort - Dubuque, IA 52001## OverviewSalary Range$15.00 - $15.00 HourlyPosition TypeFull TimeJob ShiftSwingCategoryHospitality - Hotel## Description### **Q CASINO + RESORT Slot Attendant****BASIC FUNCTION**Ensures customer service aspects of slot operations run smoothly.**ORGANIZATIONAL RELATIONSHIPS*** Reports to: Operations Shift Manager/Director of Gaming Operations* Supervises: N/A**SPECIFIC DUTIES AND RESPONSIBILITIES*** Ensure compliance with all federal, state and local regulations, Internal Controls and company and departmental policies and procedures.* Maintain effective working relationships with Iowa Racing & Gaming Commission Representatives, particularly the duty to disclose and cooperate per IRGC rule 13.2(1)h.* Maintain effective working relationships with other departments and employees.* Ensure proactive customer service, personally resolving customer problems as required.* Performs ticket fills & jackpot payments per Internal Controls.* Authorizes slot payouts per Internal Controls.* Circulate the slot floor to make sure everything is clean and in working order. + Perform minor repairs, such as printer issues, bill jams and any other small repair that may be required by the guest. + Help push in chairs and empty cups when needed.**EDUCATION, TRAINING AND EXPERIENCE*** High School diploma or equivalency certificate.**STANDARDS OF PERFORMANCE*** Be able to comprehend basic mechanical slot machine functions & perform minor mechanical repairs such as bill jams, printer jams, etc.* Well organized, produces legible and accurate paperwork & possess good cash handling skills.* Willing and able to work non-traditional schedules, particularly nights and weekends.* Able to spend extended periods standing and walking.* Able to work in potentially stressful conditions (i.e. noisy, crowded, smoky, busy).* Strong customer service skills, personality, and orientation.* Able to remain composed when dealing with irate customers.**MENTAL AND PHYSICAL REQUIREMENTS*** Generally light, with occasionally medium work. Lifting up to 50 lbs.* Standing for long periods of time* Bending, stooping and crawling.**WORKING ENVIRONMENT AND CONDITIONS**Generally, works indoors, repeatedly exposed to high noise levels & cigarette smoke (in casino), as well as high voltages on some equipment.**EQUIPMENT AND TOOLS*** Various slot machines & their sub-assemblies* Small hand tools