Casino Operations Shift Lead

Q Casino & Resort; Dubuque (IA); On-site; USD 70,000 - 90,000; Full time

Job summary

Q Casino & Resort in Dubuque, IA, is seeking a Casino Operations Shift Manager to lead daily table games, slots and sportsbook activities during the third shift. The role ensures policy adherence, guest service excellence, and a professional work environment across all operations departments.

Ideal candidates have 3–4 years of casino operations and supervisory experience, plus proficiency with Word and Excel. Strong communication and leadership skills are essential for success in this role.

Qualifications

• 3–4 years of operations experience in a casino environment.
• 3–4 years of supervisory experience.
• Proficient with Word and Excel.

Responsibilities

• Oversees scheduling of Slot, Sportsbook, and Table Games on the assigned shift.
• Provides operation informational huddles.
• Attendance and time card verification for Operations.
• Ensures procedural standards, game protections, and dealing procedures are followed.
• Monitors and reports jackpot payouts at end of shift.
• Oversees slot pouch bank verification and jackpot databases.
• Implements disciplinary actions as needed and assigns departmental duties.
• Ensures guest service excellence and compliance with IRGC rules.

Skills

Leadership

Oral communication

Written communication

Customer service

Gaming knowledge

Tools

Word

Excel

Job description

Q Casino & Resort in Dubuque, IA, is seeking a Casino Operations Shift Manager to lead daily table games, slots and sportsbook activities during the third shift. The role ensures policy adherence, guest service excellence, and a professional work environment across all operations departments.

Ideal candidates have 3–4 years of casino operations and supervisory experience, plus proficiency with Word and Excel. Strong communication and leadership skills are essential for success in this role.