Casino Operations Lead - Guest Experience & Shift Management
Love's Travel Stops
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Benefits offered by this job
Job summary
Love’s Travel Stops is seeking a Casino Assistant Manager to help run our casino operations with a strong focus on customer service and staff leadership. You will assist the Casino Manager and oversee daily activities, ensuring security of assets and adherence to policies.
Responsibilities include training staff on bar policies, maintaining gaming and safety standards, managing cash handling, inventory, and facility upkeep, and driving Mystery Shop improvements while ensuring legal compliance
Qualifications
- Experience in customer-facing leadership roles preferred.
- Ability to oversee daily casino operations and staff during shifts.
- Knowledge of liquor laws and responsible serving policies.
Responsibilities
- Provide exceptional customer service and supervise location staff during designated shifts.
- Oversee daily operations and ensure compliance with policies and procedures.
- Assist Casino Manager with training, cash handling, and inventory control.
- Maintain facility standards, security of assets, and safe gaming environment.
- Support Mystery Shop scores and implementation of improvement plans.
- Ensure compliance with liquor laws and company alcohol policies.
Skills
Tools
Job description
Love’s Travel Stops is seeking a Casino Assistant Manager to help run our casino operations with a strong focus on customer service and staff leadership. You will assist the Casino Manager and oversee daily activities, ensuring security of assets and adherence to policies.
Responsibilities include training staff on bar policies, maintaining gaming and safety standards, managing cash handling, inventory, and facility upkeep, and driving Mystery Shop improvements while ensuring legal compliance
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