Casino Operations Lead - Guest Experience & Shift Management

Love's Travel Stops

Kentucky

On-site

USD 45,000 - 58,000

Full time

11 days ago

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Benefits offered by this job

Tuition assistance

Health insurance

Flexible scheduling

Career development

On-the-job training

Competitive pay

Team bonus

Holiday pay

401(k) with matching

Pet insurance

Parental leave

Adoption assistance

Employee assistance

Job summary

Love’s Travel Stops is seeking a Casino Assistant Manager to help run our casino operations with a strong focus on customer service and staff leadership. You will assist the Casino Manager and oversee daily activities, ensuring security of assets and adherence to policies.

Responsibilities include training staff on bar policies, maintaining gaming and safety standards, managing cash handling, inventory, and facility upkeep, and driving Mystery Shop improvements while ensuring legal compliance

Qualifications

Experience in customer-facing leadership roles preferred.
Ability to oversee daily casino operations and staff during shifts.
Knowledge of liquor laws and responsible serving policies.

Responsibilities

Provide exceptional customer service and supervise location staff during designated shifts.
Oversee daily operations and ensure compliance with policies and procedures.
Assist Casino Manager with training, cash handling, and inventory control.
Maintain facility standards, security of assets, and safe gaming environment.
Support Mystery Shop scores and implementation of improvement plans.
Ensure compliance with liquor laws and company alcohol policies.