Casino Operations & Guest Experience Manager

Town Pump, Inc.; Bozeman (MT); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Dental insurance

Vision insurance

Health Savings Account

Flexible spending accounts

Paid time off

Education reimbursement

Job summary

Town Pump, Inc. is seeking a Casino Manager to lead daily casino operations in Montana. You will supervise staff, ensure exceptional guest service, manage expenses, and uphold security and regulatory standards to protect company assets and integrity.

The role requires hands-on leadership, cross-functional collaboration, and the ability to coach teams in a fast-paced environment to maximize guest satisfaction and location profitability.

Responsibilities

• be accountable for the following areas: customer service at your location, and supervisory decisions consistent with Casino Operations standards, policies, and procedures.
• assist in planning, leadership, developing, organizing, and follow-up in these areas, controllable expenses, sales increases, inside gross margin, proper security and control of corporate funds, shortage controls, promotion programs, and monitoring competitors.
• set the proper example for co-workers in terms of professionalism, attitude, and teamwork in the areas of customer service and casino operations.
• be responsible for overall maintenance and cleanliness of your location, hiring and discipline of employees, when necessary, succession planning for promoting employees, and controlling unnecessary turnover.
• need to be able to know and/or perform duties of Floor Runner, Bartender, Bookkeeper, and Assistant Manager.
• collect non-sufficient fund (NSF) checks; sign warrant documents when payment is not received, ensure the security of the location and company assets, in accordance to policy and procedures, security surveillance equipment operating properly with the best views possible, report deficiencies immediately.
• troubleshoot, repair, and reset signs interior and exterior i.e., window message signs, pole signs, building signs, hours of operation, open/close, advertising of new games, etc.
• grow location revenue by having an effectively managed location, including hiring, training, delivering exceptional service, managing proper staffing, keeping the property clean and safe, evaluating competition, and being aware of your community’s economy.
• supervise, hire, train, orient, develop succession plan of floor runners, bartenders, bookkeepers, assistant managers, and managers in training.
• perform administrative tasks that include audits, bookkeeping, payroll, record and file maintenance, ID logs, ordering and invoicing for casino and liquor stores, advertising, public relations, making daily deposits, and daily report writing.
• audit machines for accuracy of hard & soft meters, times, dates, program numbers, version numbers, service forms sent to the office in required times per policy and procedure, corrections, and follow-up done in a timely manner on state inspections.
• prepare and complete the liquor store for audits and have full knowledge of the liquor store, maintain the business at company standards, and keep a running book for the liquor store up to date and accurate at all times.
• submit paperwork to the corporate office, accident reports, incident reports, snow removal logs, meeting agendas, timecards, upload sheets, vendor service forms, state service forms etc.
• merchandise to include inventory, receiving, pricing, stocking, displaying, rotating bar inventories, and auditing of liquor store inventory.
• monitor players club activity to ensure the integrity of the club i.e., customer tier levels, and the ability to come to sound solutions by investigating and troubleshooting.
• maintain and/or perform basic repairs of gaming machines and bar equipment, to include sending in replacement parts for repair and loaner parts to the appropriate vendor in a timely manner, keeping solutions binders, and equipment logs, machine maintenance logs current and available.
• maintain a current Montana Driver’s License with an appropriate driving record, and can operate a vehicle to run errands (i.e., bank, store, post office, meetings, county attorney, etc.)

Job description

Town Pump, Inc. is seeking a Casino Manager to lead daily casino operations in Montana. You will supervise staff, ensure exceptional guest service, manage expenses, and uphold security and regulatory standards to protect company assets and integrity.

The role requires hands-on leadership, cross-functional collaboration, and the ability to coach teams in a fast-paced environment to maximize guest satisfaction and location profitability.