Casino Operations & Guest Experience Coordinator

Catalina Island Company (ICO)

Avalon (CA)

On-site

USD 23,000 - 32,000

Part time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Shared housing

Job summary

The Catalina Island Company seeks a Casino Operations Assistant to support daily operations of the Avalon Theatre and Wrigley Ballroom. Responsibilities include tours, ticket sales, concessions, guest assistance, and event support in a historic casino environment on Catalina Island.

The role involves guiding visitors, handling transactions, and maintaining clean, safe spaces while delivering engaging, informative experiences about the island’s history and the casino’s legacy.

Qualifications

Must be at least 18 years old.
Must obtain a California Food Handler before start date.
Must obtain California Responsible Beverage Server before start date.
Exceptional customer service skills.
Passion for history and architecture.
Attention to detail and commitment to accurate information.
Basic math skills and ability to handle transactions.
Ability to work in a fast-paced environment and multitask effectively.

Responsibilities

Operate point of sale system to sell tickets for events and tours.
Provide guests with information about pricing and schedules.
Handle cash and credit card transactions.
Prepare and serve snacks, beverages, and other concession items per health guidelines.
Maintain stock and restock items as needed.
Keep areas clean, organized and compliant with food safety regulations.
Greet guests and assist with inquiries or special requests.
Address and resolve customer concerns professionally.
Perform casino opening and closing duties.
Operate lighting, sound, and projection equipment.
Lead groups of visitors through the historical building with engaging information.