Casino Operations Assistant

Catalina Island Company; Pebbly Beach (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Shared housing available

Employee discounts

Beautiful island views

Job summary

Catalina Island Company is seeking a Casino Operations Assistant to support daily operations of the Catalina Casino’s Avalon Theatre and Wrigley Ballroom. Responsibilities include guiding tours, selling tickets, handling transactions, and assisting with concessions while ensuring guest safety and a welcoming experience.

You will lead groups, engage visitors with historic storytelling, manage equipment, and maintain cleanliness in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Must obtain California Food Handler prior to start date.
• Must obtain California Responsible Beverage Server prior to start date.
• Exceptional customer service skills required.

Responsibilities

• Operate point of sale system to sell tickets for events and tours.
• Provide guests with information about pricing and schedules.
• Handle cash and credit card transactions.
• Prepare and serve snacks, beverages, and other concession items.

Skills

Customer service

Attention to detail

Multitasking

Communication skills

Education

High school diploma or equivalent

Tools

POS system

Job description

Find Your Future in Paradise!Catalina Island Company welcomes all guests and visitors to our very special island. Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis.We seek individuals like YOU to create the finest personal service and extraordinary experiences for our guests.WHY CATALINA ISLAND COMPANY?The Catalina Island Company offers more than just a workplace – it is a destination for service, adventure and inspiration!In 1919, chewing gum entrepreneur William Wrigley Jr. bought nearly every share of the Santa Catalina Island Company until he owned a controlling interest. He then invested millions in his vision to create a \"playground for all\" on Catalina Island, building infrastructure, a reservoir, Hotel Atwater, Bird Park, and other attractions. In 1921, he made Avalon the Spring Training home of his beloved Chicago Cub’s, building the Catalina Country Club to house the team’s lockers and provide a gathering place for players. The team continued to train on the island until 1951. In 1929, Wrigley built the iconic Catalina Casino, which boasts the world’s largest circular ballroom and the first theatre designed and built to show talking motion pictures. During World War II, the island served as a military training facility and was closed to tourists. The island was a popular spot with Hollywood's elite during the 1930s, 40s, and 50s. It also became a popular location for production companies to shoot movies. More than 500 films, documentaries, commercials, and TV shows have been shot in and around Catalina over the years, especially in Two Harbors on the island's west end. To this day, descendants of William Wrigley Jr. still own the Catalina Island Company and carry on his vision to create a world-class island resort.We are a welcoming community that believes in fostering a positive, team-oriented atmosphere where every team member plays a part in creating unforgettable memories for our guests. Join a team that is as vibrant, dynamic, and unique as the island itself!JOB SUMMARYAs a Casino Operations Assistant, you are responsible for supporting daily operations of the Catalina Casino’s Avalon Theatre and Wrigley Ballroom. This includes tour guiding, ticket sales, technical assistance, stage management, guest control, skate rentals, concierge services, concession sales, and janitorial duties.You will engage, inform, and entertain guests of the Catalina Casino through a combination of guided tours, activities, and impromptu interactions as they explore the first theatre built for talking motion pictures and the world’s largest circular dance floor.JOB RESPONSIBILITIESJob duties include, but are not limited to:Operate point of sale system to sell tickets for events and toursProvide guests with information about pricing and schedulesHandle cash and credit card transactionsPrepare and serve snacks, beverages, and other concession items according to health and safety guidelinesMaintain stock and restock items as neededKeep areas clean, organized and compliant with food safety regulationsGreet guests warmly and provide assistance with inquiries or special requestsAddress and resolve customer concerns promptly and professionallyExecute casino opening and closing dutiesOperate lighting, sound, and projection equipmentPerform janitorial and housekeeping tasksLead groups of visitors through the historical building, delivering accurate and engaging information about its history and importance to Catalina IslandLearn facts, stories and any new findings related to the building and its surroundingsAnswer questions, provide additional context, and ensure all visitors feel welcomed and engagedOther duties as assigned.QUALIFICATIONSMust be at least 18 years oldMust obtain a California Food Handler prior to start dateMust obtain California Responsible Beverage Server prior to start dateExceptional customer service skillsPassion for history and architectureAttention to detail and a commitment to deliver accurate informationBasic math skills and ability to handle transactions accuratelyAbility to work in a fast-paced environment and multitask effectivelyDETAILSPosition Type: SeasonalHOUSINGThe Catalina Island Company offers shared housing as an option for eligible employees at a subsidized rate. Employees are responsible for paying a portion of the housing cost, typically deducted through payroll.Accommodation generally includes shared bedrooms, shared bathrooms and a community kitchen. Housing is subject to availability and cost will vary based on location.PAY TRANSPARENCYThe pay scale for this position is $20.00 per hour.WORK ENVIRONMENT/ PHYSICAL REQUIREMENTSMust be comfortable and able to stand for up to 6-8 hours per day. Must be able to lift up to 40 lbs. Requires dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, management and team.SCHEDULEThis position requires a flexible schedule, with rotating weekday and weekend shifts, including day, night, and holiday hours.LIFE ON CATALINA ISLANDA fast paced, exciting work environment with upward mobility and growth opportunities.Meet and engage with people from all over the country and world!COMPANY PERKSEmployee discounts and perks – restaurant, hotels and activities.Beautiful island views and a summer of adventure!BEING YOU AT CATALINA ISLAND COMPANY:We are inclusive of, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.We welcome applications from people with disabilities and provide reasonable accommodations as needed for our candidates. Please discuss this with our Talent Acquisition team during our selection process.