Casino Operations Assistant
LE01 Catalina Island Company (ICO)
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Benefits offered by this job
Job summary
Catalina Island Company is seeking a Casino Operations Assistant for seasonal work at the Avalon Theatre and Wrigley Ballroom. You will guide tours, assist guests, handle concessions, and support daily operations while delivering engaging storytelling about the island’s history and the casino’s legacy.
Ideal candidates bring strong customer service skills, comfort with fast-paced tasks, and a passion for history and architecture. Housing options and a vibrant island setting are part of the role.
Qualifications
- Must be at least 18 years old.
- Must obtain a California Food Handler prior to start date.
- Must obtain California Responsible Beverage Server prior to start date.
- Exceptional customer service skills.
- Passion for history and architecture.
- Attention to detail and a commitment to deliver accurate information.
- Basic math skills and ability to handle transactions accurately.
- Ability to work in a fast-paced environment and multitask effectively.
Responsibilities
- Operate point of sale system to sell tickets for events and tours.
- Provide guests with information about pricing and schedules.
- Handle cash and credit card transactions.
- Prepare and serve snacks, beverages, and other concession items according to health and safety guidelines.
- Maintain stock and restock items as needed.
- Keep areas clean, organized and compliant with food safety regulations.
- Greet guests warmly and provide assistance with inquiries or special requests.
- Address and resolve customer concerns promptly and professionally.
- Execute casino opening and closing duties.
- Operate lighting, sound, and projection equipment.
- Perform janitorial and housekeeping tasks.
- Lead groups of visitors through the historical building, delivering accurate and engaging information about its history and importance to Catalina Island.
- Learn facts, stories and any new findings related to the building and surroundings.
- Answer questions, provide additional context, and ensure all visitors feel welcomed and engaged.
- Other duties as assigned
Skills
Job description
Catalina Island Company welcomes all guests and visitors to our very special island. Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis. We seek individuals like YOU to create the finest personal service and extraordinary experiences for our guests.
The Catalina Island Company offers more than just a workplace – it is a destination for service, adventure and inspiration! In 1919, chewing gum entrepreneur William Wrigley Jr. bought nearly every share of the Santa Catalina Island Company until he owned a controlling interest. He then invested millions in his vision to create a "playground for all" on Catalina Island, building infrastructure, a reservoir, Hotel Atwater, Bird Park, and other attractions. In 1921, he made Avalon the Spring Training home of his beloved Chicago Cub’s, building the Catalina Country Club to house the team’s lockers and provide a gathering place for players. The team continued to train on the island until 1951. In 1929, Wrigley built the iconic Catalina Casino, which boasts the world’s largest circular ballroom and the first theatre designed and built to show talking motion pictures. During World War II, the island served as a military training facility and was closed to tourists. The island was a popular spot with Hollywood's elite during the 1930s, 40s, and 50s. It also became a popular location for production companies to shoot movies. More than 500 films, documentaries, commercials, and TV shows have been shot in and around Catalina over the years, especially in Two Harbors on the island's west end. To this day, descendants of William Wrigley Jr. still own the Catalina Island Company and carry on his vision to create a world-class island resort. We are a welcoming community that believes in fostering a positive, team-oriented atmosphere where every team member plays a part in creating unforgettable memories for our guests. Join a team that is as vibrant, dynamic, and unique as the island itself.
As a Casino Operations Assistant, you are responsible for supporting daily operations of the Catalina Casino’s Avalon Theatre and Wrigley Ballroom. This includes tour guiding, ticket sales, technical assistance, stage management, guest control, skate rentals, concierge services, concession sales, and janitorial duties. You will engage, inform, and entertain guests of the Catalina Casino through a combination of guided tours, activities, and impromptu interactions as they explore the first theatre built for talking motion pictures and the world’s largest circular dance floor.
- Operate point of sale system to sell tickets for events and tours
- Provide guests with information about pricing and schedules
- Handle cash and credit card transactions
- Prepare and serve snacks, beverages, and other concession items according to health and safety guidelines
- Maintain stock and restock items as needed
- Keep areas clean, organized and compliant with food safety regulations
- Greet guests warmly and provide assistance with inquiries or special requests
- Address and resolve customer concerns promptly and professionally
- Execute casino opening and closing duties
- Operate lighting, sound, and projection equipment
- Perform janitorial and housekeeping tasks
- Lead groups of visitors through the historical building, delivering accurate and engaging information about its history and importance to Catalina Island
- Learn facts, stories and any new findings related to the building and surroundings
- Answer questions, provide additional context, and ensure all visitors feel welcomed and engaged
- Other duties as assigned
- Must be at least 18 years old
- Must obtain a California Food Handler prior to start date
- Must obtain California Responsible Beverage Server prior to start date
- Exceptional customer service skills
- Passion for history and architecture
- Attention to detail and a commitment to deliver accurate information
- Basic math skills and ability to handle transactions accurately
- Ability to work in a fast-paced environment and multitask effectively
Seasonal
The Catalina Island Company offers shared housing as an option for eligible employees at a subsidized rate. Employees are responsible for paying a portion of the housing cost, typically deducted through payroll. Accommodation generally includes shared bedrooms, shared bathrooms and a community kitchen. Housing is subject to availability and cost will vary based on location.
The pay scale for this position is $20.00 per hour.
Must be comfortable and able to stand for up to 6-8 hours per day. Must be able to lift up to 40 lbs. Requires dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, management and team.
This position requires a flexible schedule, rotating weekday and weekend shifts, including day, night, and holiday hours.
A fast paced, exciting work environment with upward mobility and growth opportunities. Meet and engage with people from all over the country and world!
- Employee discounts and perks – restaurant, hotels and activities.
- Beautiful island views and a summer of adventure!
We are inclusive of, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. We welcome applications from people with disabilities and provide reasonable accommodations as needed for our candidates. Please discuss this with our Talent Acquisition team during our selection process.
Catalina Island's premier resort operator, Catalina Island Company, provides exceptional guest experiences with dining establishments, hotels, a beach club, entertainment venues, and more than a dozen land and sea tours and activities. The recently renovated Hotel Atwater joins the other Avalon accommodations at Mt Ada and Pavilion Hotel. Other notable entities include Descanso Beach Club, home of Catalina's only beachside restaurant and bar, as well as the Zip Line Eco Tour, and Catalina Aerial Adventure, all part of Descanso Canyon. Catalina Island Company also has an extensive portfolio of premier meeting and event venues, including oceanfront Catherine's Terrace at Descanso Beach Club and the Avalon Boardroom in Hotel Atwater. Additionally, Catalina Island Company operates the village of Two Harbors on Catalina's west end, including Harbor Sands, Banning House Lodge & Villas, Harbor Reef Restaurant, several campgrounds, and more. For additional information, go to VisitCatalinaIsland.com
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