Hotel Front Desk

LE01 Catalina Island Company (ICO); United States; On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Beautiful island views

Job summary

Catalina Island Company is seeking a Front Desk Associate for a seasonal position on Catalina Island. You will be the first point of contact for guests, handling check-ins/outs, reservations, inquiries, and payments while coordinating with housekeeping to ensure guest satisfaction.

The role offers seasonal housing at a subsidized rate and pay between $20.00–$21.00 per hour, with commission potential based on room and guest activity sales.

Qualifications

• Strong communication (verbal and written) and multitasking abilities.
• Ability to prioritize work and meet deadlines in a fast-paced environment.
• Experience or familiarity with hospitality or customer service is preferred.
• California Food Handler Certificate and RBS Certificate required upon hire.

Responsibilities

• Check guests in and out and manage reservations.
• Handle guest inquiries by phone and in person with professionalism.
• Process payments and maintain accurate records.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Upsell rooms and promote hotel services and activities.

Skills

Communication

Organization

Multitasking

Prioritization

Customer service

Team collaboration

Tools

Opera Cloud PMS

Job description

Find Your Future in Paradise! Catalina Island Company welcomes all guests and visitors to our very special island. Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis. We seek individuals like YOU to create the finest personal service and extraordinary experiences for our guests.

WHY CATALINA ISLAND COMPANY?

The Catalina Island Company offers more than just a workplace – it is a destination for service, adventure and inspiration! In 1919, chewing gum entrepreneur William Wrigley Jr. bought nearly every share of the Santa Catalina Island Company until he owned a controlling interest. He then invested millions in his vision to create a "playground for all" on Catalina Island, building infrastructure, a reservoir, Hotel Atwater, Bird Park, and other attractions. In 1921, he made Avalon the Spring Training home of his beloved Chicago Cub’s, building the Catalina Country Club to house the team’s lockers and provide a gathering place for players. The team continued to train on the island until 1951. In 1929, Wrigley built the iconic Catalina Casino, which boasts the world’s largest circular ballroom and the first theatre designed and built to show talking motion pictures. During World War II, the island served as a military training facility and was closed to tourists. The island was a popular spot with Hollywood's elite during the 1930s, 40s, and 50s. It also became a popular location for production companies to shoot movies. More than 500 films, documentaries, commercials, and TV shows have been shot in and around Catalina over the years, especially in Two Harbors on the island's west end. To this day, descendants of William Wrigley Jr. still own the Catalina Island Company and carry on his vision to create a world-class island resort. We are a welcoming community that believes in fostering a positive, team-oriented atmosphere where every team member plays a part in creating unforgettable memories for our guests. Join a team that is as vibrant, dynamic, and unique as the island itself!

JOB SUMMARY

The Hotel Front Desk Associate serves as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. Responsibilities include checking guests in and out, managing reservations, handling inquiries by phone and in person, and addressing guest requests or concerns promptly and professionally. The associate will process payments, maintain accurate records, and coordinate with housekeeping and other departments to ensure guest satisfaction.

JOB RESPONSIBILITIES

• Responsibilities include checking guests in and out, managing reservations, and handling inquiries by phone and in person.
• Promptly address guest requests and concerns to ensure satisfaction.
• Communicate effectively with guests regarding hotel and local surroundings, and coordinate with housekeeping and other departments to maintain service standards.
• Process payments, maintain accurate records, and operate various office and cleaning tools.
• Address and resolve guest issues, coordinate activities and transportation, and ensure a safe and clean environment at the front desk.
• Work closely with other departments, support colleagues, and step in to complete tasks when needed.
• Address guest inquiries, concerns and complaints promptly and effectively.
• Provide information about hotel amenities, services and local attractions.
• Anticipate guest needs and offer personalized service to enhance their stay.
• Manage reservations and room availability using the property management system.
• Upsell rooms and promote additional services.
• Answer phone calls and respond in a professional manner.
• Maintain accurate records, including guest information and billing details.
• Coordinate with bell attendants to ensure a smooth service delivery.
• Communicate guest requests to housekeeping, maintenance and other departments.
• Ensure the confidentiality of guest information and adherence to hotel policies.
• Follow safety protocols, including emergency procedures and handling lost and found items.
• Other duties as assigned.

QUALIFICATIONS

• Must be at least 18 years old.
• Previous experience in hospitality or customer service is preferred but not required for entry-level roles.
• Strong communication (verbal and written), organizational, and multitasking skills.
• Ability to prioritize work, meet deadlines, and work under pressure in a fast-paced environment.
• Intermediate computer skills and ability to navigate multiple systems and applications.
• Familiarity with hotel management software (e.g., Opera Cloud PMS) is a plus.
• Ability to read, analyze, and interpret business documents.
• California Food Handler Certificate upon hire.
• RBS (Responsible Beverage Service) Certificate upon hire.
• Commitment to delivering exceptional service.

POSITION TYPE: Seasonal HOUSING

The Catalina Island Company offers shared housing as an option for eligible employees at a subsidized rate. Employees are responsible for paying a portion of the housing cost, typically deducted through payroll. Accommodation generally includes shared bedrooms, shared bathrooms and a community kitchen. Housing is subject to availability and cost will vary based on location.

PAY TRANSPARENCY

The pay scale for this position ranges between $20.00-$21.00 per hour depending on the work location and experience. Additional commission eligible based on hotel room and guest activity sales.

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by air conditioning systems. Must be comfortable and able to stand for up to 6-8 hours per day. Must be able to lift up to 20 lbs. occasionally. Requires dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, management and team.

SCHEDULE

This position requires a flexible schedule, with rotating weekday and weekend shifts, including day, night, and holiday hours.

COMPANY PERKS

• Employee discounts and perks – restaurant, hotels and activities.
• Beautiful island views and a summer of adventure!

BEING YOU AT CATALINA ISLAND COMPANY

We are inclusive of, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. We welcome applications from people with disabilities and provide reasonable accommodations as needed for our candidates. Please discuss this with our Talent Acquisition team during our selection process.

ABOUT CATALINA ISLAND COMPANY

Catalina Island's premier resort operator, Catalina Island Company, provides exceptional guest experiences with dining establishments, hotels, a beach club, entertainment venues and more than a dozen land and sea tours and activities. The recently renovated Hotel Atwater joins the other Avalon accommodations at Mt Ada and Pavilion Hotel. Other notable entities include Descanso Beach Club, home of Catalina's only beachside restaurant and bar, as well as the Zip Line Eco Tour, and Catalina Aerial Adventure, all part of Descanso Canyon. Catalina Island Company also has an extensive portfolio of premier meeting and event venues, including oceanfront Catherine's Terrace at Descanso Beach Club and the Avalon Boardroom in Hotel Atwater. Additionally, Catalina Island Company operates the village of Two Harbors on Catalina's west end, including Harbor Sands, Banning House Lodge & Villas, Harbor Reef Restaurant, several campgrounds, and more. For additional information, go to VisitCatalinaIsland.com