Casino Marketing Operations Coordinator: Guest Loyalty

Hard Rock International; Gary (IN); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Hard Rock Casino Northern Indiana is seeking a Marketing Operations Coordinator to develop and coordinate programs aimed at attracting mid- to high-limit players and building guest loyalty.

You will support promotions, events, and digital marketing efforts, collaborate across departments, and ensure compliant execution of gaming regulations while delivering top-tier guest experiences.

Qualifications

• High school diploma or equivalent; bachelor's degree in Marketing preferred.
• 2 years of marketing experience; event planning experience preferred.
• Knowledge of social media and digital channels (Facebook, Twitter, Instagram, Google Business, Yelp, YouTube, WordPress).
• Working knowledge of email service providers; HubSpot preferred.

Responsibilities

• Develop and coordinate programs to attract mid- to high-limit players and guest loyalty.
• Support promotions, events, bus marketing, advertising, and direct mail initiatives.
• Coordinate marketing programs for guest satisfaction and guest retention.
• Collaborate with departments to set up and execute promotions and events.
• Ensure adherence to Indiana Gaming Regulations and company procedures.

Skills

Marketing experience

Social media knowledge

Digital channels

Email marketing

Microsoft Office (Word, Excel, Outlook

Education

High school diploma or equivalent

Bachelor’s in Marketing preferred

Tools

HubSpot

WordPress

Adobe/Email tools

Google Business

Job description

Hard Rock Casino Northern Indiana is seeking a Marketing Operations Coordinator to develop and coordinate programs aimed at attracting mid- to high-limit players and building guest loyalty.

You will support promotions, events, and digital marketing efforts, collaborate across departments, and ensure compliant execution of gaming regulations while delivering top-tier guest experiences.