Casino IT Support Technician – Hardware, Software & Network

Desert Diamond Casinos & Entertainment; Glendale (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Desert Diamond Casinos & Entertainment in Glendale, AZ is seeking a Support Technician to provide user support, complex problem analysis, and in-depth technical assistance for hardware, software, network, and telephone information systems.

You will train users, document projects, and maintain records while collaborating with IT management to ensure smooth operations. Strong English communication and a customer-service mindset are essential.

Qualifications

• High school diploma or GED required with at least 3 years of hands-on IT support experience.
• A+ Certification preferred; ability to pass pre-employment drug screen and background check.
• Ability to communicate technical guidance clearly in basic English.

Responsibilities

• Performs general problem solving on software applications, hardware systems, and telecom.
• Provides in-depth technical assistance and training for end users.
• Documents projects and maintains user instructions and records.
• Maintains knowledge of current tech developments and communicates with team clearly.
• Supports a positive, professional work environment and team collaboration.

Skills

PC hardware

Windows OS

Networking basics

Technical writing

Communication skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

PowerPoint

Job description

Desert Diamond Casinos & Entertainment in Glendale, AZ is seeking a Support Technician to provide user support, complex problem analysis, and in-depth technical assistance for hardware, software, network, and telephone information systems.

You will train users, document projects, and maintain records while collaborating with IT management to ensure smooth operations. Strong English communication and a customer-service mindset are essential.