Support Technician

Ddcaz; Glendale (AZ); On-site; USD 28,000 - 39,000; Full time

Job summary

Hrapply is seeking an IT Support professional to provide user support for hardware, software, network, and telecommunication systems in an office/casino environment in Glendale, AZ. The role includes in-depth problem analysis, technical assistance, and user training under supervision.

You will document projects, maintain records, and stay up-to-date with industry developments while ensuring clear communication and high guest service standards. Evening and weekend shifts may be required.

Qualifications

• High school diploma or GED required; three years’ hands-on IT Support experience or completion of Desert Diamond Casino IT Intern Program.
• Must be 18+ and have no felony/theft convictions; pass pre-employment drug/alcohol screen and background check; obtain and maintain a gaming license.
• Knowledge of computer hardware/software, networking, and updated tech trends; ability to communicate guidance to users.
• Ability to communicate clearly in English, both written and oral; strong guest service skills.
• Proficiency with Windows-based office software (Word, Excel, Access, PowerPoint).

Responsibilities

• Provide user support across hardware, software, network, and telecommunication systems.
• Perform routine maintenance and assist in upkeep of systems.
• Document projects and maintain user instructions; keep records of maintenance and repairs.
• Stay informed on current technology developments in area of expertise.
• Collaborate with team to maintain a positive work environment and deliver results.
• Perform additional duties as required.

Skills

Problem solving

Communication

Technical writing

Windows

Education

High school diploma or GED

Job description

Position Summary:
Under direct supervision of the IT Support Supervisor, provides user support, complex problem analysis and resolution, in-depth technical assistance, and training for hardware, software, network and telephone information systems.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Performs general problem solving and assistance on software applications, hardware systems, and telecommunication system
• Problem solving and technical assistance duties are accomplished through the routine exercise of discretion and independent judgment within parameters established by IT management
• Performs routine hardware and software maintenance and assists in proper upkeep and utilization of systems
• Provides in-depth technical assistance and maintenance support to departmental end users
• Documents projects; writes and maintains user instructions
• Maintains applicable records of all maintenance and repairs
• Maintains knowledge of current technological developments/trends in area of expertise
• Maintains good communication with team members and maintains a positive and professional work environment
• Contributes to a team effort and accomplishes related results as required
• Performs other duties as required

Job Requirements:

Minimum Qualifications:

Education and Experience

High school degree or GED required, three (3) years’ experience in hands on IT Support; or has satisfactorily completed the Desert Diamond Casino IT Intern Program. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

• Knowledge of relevant state-of-the-art technology, equipment, and/or systems
• Knowledge of guest service standards and procedures
• Knowledge of computer hardware and software and telecommunication systems
• Knowledge of current developments and technological trends in computer hardware and software
• Knowledge of available computing and/or network hardware and peripheral equipment
• Ability to perform preventive maintenance on computer hardware and software
• Ability to communicate technical guidance and instruction to users on the use of Personal Computer (PC) and/or mainframe applications and systems
• Ability to determine computer problems and to coordinate hardware and/or software solutions
• Ability to communicate, read and write clearly in basic English
• Ability to demonstrate outstanding guest service at all times
• Records maintenance skills
• Ability to foster a cooperative work environment
• Ability to communicate effectively, both orally and in writing
• Technical writing skills
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint)

Physical Demands:

While performing the duties of this job, the team member regularly is required to sit and stand; usehands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

Work Environment:

Work is generally performed in an office and casino setting with exposure to a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may also be required.