Support Technician

Desert Diamond Casinos & Entertainment; Glendale (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Desert Diamond Casinos & Entertainment in Glendale, AZ is seeking a Support Technician to provide user support, complex problem analysis, and in-depth technical assistance for hardware, software, network, and telephone information systems.

You will train users, document projects, and maintain records while collaborating with IT management to ensure smooth operations. Strong English communication and a customer-service mindset are essential.

Qualifications

• High school diploma or GED required with at least 3 years of hands-on IT support experience.
• A+ Certification preferred; ability to pass pre-employment drug screen and background check.
• Ability to communicate technical guidance clearly in basic English.

Responsibilities

• Performs general problem solving on software applications, hardware systems, and telecom.
• Provides in-depth technical assistance and training for end users.
• Documents projects and maintains user instructions and records.
• Maintains knowledge of current tech developments and communicates with team clearly.
• Supports a positive, professional work environment and team collaboration.

Skills

PC hardware

Windows OS

Networking basics

Technical writing

Communication skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

PowerPoint

Job description

Job Description

Under direct supervision of the IT Support Supervisor, provides user support, complex problem analysis and resolution, in-depth technical assistance, and training for hardware, software, network and telephone information systems.

Position Summary

Support Technician 14019

DDC - Glendale, AZ

Job Description

Under direct supervision of the IT Support Supervisor, provides user support, complex problem analysis and resolution, in-depth technical assistance, and training for hardware, software, network and telephone information systems.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

• Performs general problem solving and assistance on software applications, hardware systems, and telecommunication system
• Problem solving and technical assistance duties are accomplished through the routine exercise of discretion and independent judgment within parameters established by IT management
• Performs routine hardware and software maintenance and assists in proper upkeep and utilization of systems
• Provides in-depth technical assistance and maintenance support to departmental end users
• Documents projects; writes and maintains user instructions
• Maintains applicable records of all maintenance and repairs
• Maintains knowledge of current technological developments/trends in area of expertise
• Maintains good communication with team members and maintains a positive and professional work environment
• Contributes to a team effort and accomplishes related results as required
• Performs other duties as required

Job Requirements

Minimum Qualifications

Education And Experience

High school degree or GED required, three (3) years’ experience in hands on IT Support; or has satisfactorily completed the Desert Diamond Casino IT Intern Program. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

Knowledge, Abilities, Skills, And Certifications

• Knowledge of relevant state-of-the-art technology, equipment, and/or systems
• Knowledge of guest service standards and procedures
• Knowledge of computer hardware and software and telecommunication systems
• Knowledge of current developments and technological trends in computer hardware and software
• Knowledge of available computing and/or network hardware and peripheral equipment
• Ability to perform preventive maintenance on computer hardware and software
• Ability to communicate technical guidance and instruction to users on the use of Personal Computer (PC) and/or mainframe applications and systems
• Ability to determine computer problems and to coordinate hardware and/or software solutions
• Ability to communicate, read and write clearly in basic English
• Ability to demonstrate outstanding guest service at all times
• Records maintenance skills
• Ability to foster a cooperative work environment
• Ability to communicate effectively, both orally and in writing
• Technical writing skills
• A+ Certification preferred
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint)

Physical Demands

While performing the duties of this job, the team member regularly is required to sit and stand; usehands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

Work Environment

Work is generally performed in an office and casino setting with exposure to a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may also be required.