Casino Host: Grow Guest Relationships & Play

Silver-Sevens-Hotel-; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Silver Sevens Hotel is seeking a Casino Host to grow gaming revenues by developing our customer base and marketing our gaming product to valued players and potential new customers.

You will maintain relationships, greet guests at events, analyze play to increase visitation, sign up new players, and collaborate with other departments to ensure guest satisfaction. Strong communication in English is required; Spanish is a plus.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in Marketing or gaming-related field strongly preferred.
• Minimum one year experience in a host or marketing role at a similar local property.

Responsibilities

• Maintain close ties with targeted guests through personal contact by phone, email, and in person.
• Greets guests in casino and participates in casino events and promotions.
• Anticipates guests’ needs and quickly responds to casino employees with customer issues.
• Effectively uses HostViz, telemarketing, mail, email and other marketing techniques to increase visitation patterns among target customers.
• Uses sound judgment and comps in accordance with established comping procedures.
• Handles all guests in situations in a calm, professional manner.
• Analyze and evaluate slots and table games play to increase guests’ casino play.
• Uses established casino systems and programs to sign up new players on the casino floor.
• Understands the competitive environment and can promote and explain the benefit features of the A-Play club.
• Understands how casinos make money and appreciates the impact of their own work on profits.
• Maintains an open line of communication with Supervisors and Managers concerning all Guest Service related issues.
• Cultivate good relations with other departments and employees to ensure guest satisfaction.
• Other related duties as assigned.

Skills

Customer service

Marketing

Communication

Mathematical skills

Education

High school diploma or GED

Bachelor's degree in Marketing or gaming-related field

Tools

Opera

Patron systems

Microsoft Office

Job description

Silver Sevens Hotel is seeking a Casino Host to grow gaming revenues by developing our customer base and marketing our gaming product to valued players and potential new customers.

You will maintain relationships, greet guests at events, analyze play to increase visitation, sign up new players, and collaborate with other departments to ensure guest satisfaction. Strong communication in English is required; Spanish is a plus.