Casino Host

Landry's, Inc.; Lake Charles (LA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

401K

Employee discounts on dining and hotel

Opportunities for advancement

Community volunteer opportunities

Job summary

Landry's, Inc. in Lake Charles, LA is seeking a Casino Host to deliver personalized guest experiences, coordinate VIP events, and promote Player’s Club programs on the gaming floor.

You will build relationships with premium guests, greet attendees at events, and ensure compliance with state and company policies while providing seamless concierge services and gaming assistance.

Qualifications

• High School diploma or GED required.
• 2+ years of Casino Host or gaming experience or equivalent education/experience.
• Strong planning, time management, decision making, organization and interpersonal skills.
• Strong communication, leadership and conflict resolution skills.
• Ability to work overtime, irregular hours and travel as needed.
• Proficient in Microsoft Office (Word, Excel, Outlook) and hotel systems.

Responsibilities

• Interact with guests on the gaming floor and support VIP experiences.
• Build and maintain relationships with guests and promote club programs.
• Greet guests, participate in events and promotions, and provide concierge services.
• Ensure compliance with Louisiana Gaming regulations and company policies.
• Maintain up-to-date knowledge of gaming machines, events, and property information.
• Safeguard confidential records and support responsible gaming practices.
• Notify management of any violations or ethical concerns.

Skills

Interpersonal skills

Communication

Leadership

Conflict resolution

Time management

Organization

multitasking

Education

High School diploma or GED

Tools

Microsoft Office

Hotel systems

Job description

Overview

The Casino Host delivers a personalized, red-carpet experience to our most loyal players, and as a personal concierge and trusted advisor, anticipates guest needs, coordinates exclusive VIP experiences, and fosters genuine connections on the gaming floor. The Casino Host creates a welcoming, unforgettable environment where premium players always feel recognized, valued, and right at home.

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Responsibilities

• Exhibit all conduct in accordance with Louisiana Gaming regulations and Golden Nugget policies and procedures, as well as all Federal and State laws and regulations.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors and Golden Nugget staff.
• Exhibit conduct in accordance with all Louisiana Gaming Control Board and Golden Nugget departmental policies and procedures.
• Build and maintain relationships with guests and market our gaming product and amenities to valued guests.
• Greet guests in the casino and participate in social events and special promotions.
• Must be energetic, friendly, sharp and professional at all times.
• Circulate the floor greeting guests who are playing in all gaming areas.
• Identify potential new members for the Player’s Club and explain card benefits.
• Provide information on current and upcoming special events, promotions, entertainment and all casino facilities.
• Assist guests in obtaining service for machine repairs, change, payoffs or understanding machine operations.
• Resolve any problem or perceived guest inconvenience in order to ensure guest satisfaction.
• Provide special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
• Maintain up to date knowledge of all gaming machines, table games, player tracking systems, promotions, events, entertainment and general property information.
• Safeguard the confidential nature of all departmental and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service bydiscreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Qualifications

• High School diploma or GED required
• At least 2 years of Casino Host or gaming experience or the equivalent combination of education and experience
• Solid planning, time management, decision making, orgainization and interpersonal skills
• Strong communication, leadership, and conflict resolutionskills
• Thrives in a fast-paced, multi-tasking and hands-on environment
• Able to work overtime, irregular hours and occasionally travel
• Strong computer skills in Microsoft Office including Word, Excel, Outlook and hotel systems

EOE

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Tipped Position

This position does not earn tips