Assistant Slot Shift Manager

Landry's Inc.; Lake Charles (LA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Comprehensive training program

Career development opportunities

Employee discounts on dining, retail,

amusements and hotels

Multiple health benefit plans

Dental, vision, voluntary life, short‑

term disability, FSA and 401(k)

Paid time off

Job summary

Golden Nugget in Lake Charles is seeking an Assistant Slot Shift Manager to assist the Slot Manager in overseeing daily operations, managing floor staff, and ensuring regulatory compliance. You will ensure machines are clean and functional, and you will help oversee jackpot payments and transactions.

The role requires a minimum of three years in slot supervision within a licensed casino, strong guest service skills, and the ability to work in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• Three (3) years slot supervisory experience in a licensed casino.
• Knowledge of Slot Systems required.
• Successful performance in a guest service role in a high volume casino environment.
• Must have solid planning, time management, decision-making, organization and interpersonal skills.
• Excellent written and verbal communication skills are required.
• Ability to thrive in a fast‑paced multi‑tasking, hands‑on environment.
• Ability to establish and maintain a positive and professional working relationship with all individuals.
• Proficient in Microsoft Office including Word, Excel, and Outlook.
• Ability to work overtime, irregular hours and occasionally travel.

Responsibilities

• Oversee daily slot operations and floor staff under Slot Manager guidance.
• Ensure regulatory compliance with Louisiana Gaming regulations and company policies.
• Deliver courteous, professional guest service in all interactions.
• Oversee jackpot payments, W2Gs, currency and ticket transactions.
• Recruit, train, coach, and retain direct reports demonstrating excellence in operations and guest service.
• Evaluate new technology and equipment, and assess potential benefits of upgrades.
• Review and optimize casino slot layouts to improve machine productivity.
• Maintain Slot Department compliance with ICs and currency reporting requirements.
• Promote responsible gaming and responsible alcohol service and report concerns to management.
• Maintain excellent communication with guests, vendors, visitors and staff.

Skills

High School diploma

Slot supervisory experience

Slot Systems knowledge

Guest service in high-volume casino

Planning and time management

Written and verbal communication

Multitasking in fast-paced environment

Interpersonal relationship building

Microsoft Office (Word, Excel, Outlook

Overtime and travel flexibility

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Slot Systems

Job description

Overview

Under the direction of the Slot Manager, the Assistant Slot Shift Manager assists in overseeing daily slot operations, managing floor staff, processing jackpots, ensuring regulatory compliance, and delivering exceptional guest service to all casino patrons.

Benefits

• Extensive and well-rounded training program
• Continued career development and growth opportunities
• Generous employee discounts on dining, retail, amusements, and hotels
• Multiple health benefit plans to suit your needs
• Dental, vision, voluntary life, short term disability, flexible spending accounts and 401 (k)
• Paid time off

Responsibilities

• Exhibit all conduct in accordance with Louisiana Gaming regulations and Golden Nugget policies and procedures, as well as all Federal and State laws and regulations.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Resolve guest disputes in an effective and timely manner.
• Responsible for ensuring all slot machines are clean and in operating condition, specifically bill acceptors, ticket printers and progressive meters.
• Oversee the payment of jackpots, complete W2G’s and currency and ticket transactions.
• Assist in the recruitment, selection, training, coaching, counseling, recognition and retention of direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service.
• Keep abreast of new technology, equipment and accessories under development, and evaluate potential benefits of implementing these new ideas.
• Continually review and evaluate casino slot play, test and refine floor layouts to improve machine productivity and performance on the floor.
• Responsible for Slot Department compliance with ICs and Federal Currency Reporting Requirements.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service bydiscreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors and Golden Nugget staff.
• Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic.
• Perform other duties as assigned.

Qualifications

• High School diploma or equivalent required
• Three (3) years slot supervisory experience in a licensed casino
• Knowledge of Slot Systems required
• Successful performance in a guest service role in a high volume casino environment
• Must have solid planning, time management, decision-making, organization and interpersonal skills
• Excellent written and verbal communication skills are required
• Ability to thrive in a fast‑paced multi‑tasking, hands‑on environment
• Ability to establish and maintain a positive and professional working relationship with all individuals
• Proficient in Microsoft Office including Word, Excel, and Outlook
• Ability to work overtime, irregular hours and occasionally travel

Tipped Position

This position does not earn tips