Casino Host

Golden Nugget Las Vegas; Lake Charles (LA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Multiple benefit plans

Paid Time Off

401K

Opportunities for advancement

Diversity valued environment

Employee discounts on dining, retail,␣

Community volunteer opportunities

Job summary

Golden Nugget Las Vegas is seeking a Casino Host in Louisiana to deliver a personalized, red-carpet experience for our premium players. You will anticipate guest needs, coordinate exclusive VIP experiences, and foster genuine connections on the gaming floor, ensuring guests feel recognized and right at home.

The role includes greeting guests, promoting casino amenities, and maintaining up-to-date knowledge of events, promotions, and facilities while upholding gaming regulations and company

Qualifications

• High school diploma or GED required.
• Minimum 2 years in casino host or guest services equivalent.
• Excellent communication and interpersonal skills.

Responsibilities

• Exhibit conduct in accordance with Louisiana Gaming regulations and Golden Nugget policies and procedures.
• Maintain excellent communication with guests, vendors, visitors and staff.
• Build and maintain relationships with guests and market our product and amenities.
• Greet guests in the casino and participate in social events and promotions.
• Identify potential new members for the Player’s Club and explain benefits.
• Provide information on events, promotions, entertainment and facilities.
• Assist guests with services for machine repairs, change, payoffs or understanding machine operations.
• Resolve any guest issues to ensure satisfaction.

Skills

Communication skills

Leadership

Conflict resolution

Time management

Multitasking

Organization

Guest services

Microsoft Office

Education

High School diploma or GED

Tools

Hotel systems

Microsoft Office

Job description

Overview

The Casino Host delivers a personalized, red-carpet experience to our most loyal players, and as a personal concierge and trusted advisor, anticipates guest needs, coordinates exclusive VIP experiences, and fosters genuine connections on the gaming floor. The Casino Host creates a welcoming, unforgettable environment where premium players always feel recognized, valued, and right at home.

Overview

The Casino Host delivers a personalized, red-carpet experience to our most loyal players, and as a personal concierge and trusted advisor, anticipates guest needs, coordinates exclusive VIP experiences, and fosters genuine connections on the gaming floor. The Casino Host creates a welcoming, unforgettable environment where premium players always feel recognized, valued, and right at home.

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Responsibilities

• Exhibit all conduct in accordance with Louisiana Gaming regulations and Golden Nugget policies and procedures, as well as all Federal and State laws and regulations.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors and Golden Nugget staff.
• Exhibit conduct in accordance with all Louisiana Gaming Control Board and Golden Nugget departmental policies and procedures.
• Build and maintain relationships with guests and market our gaming product and amenities to valued guests.
• Greet guests in the casino and participate in social events and special promotions.
• Must be energetic, friendly, sharp and professional at all times.
• Circulate the floor greeting guests who are playing in all gaming areas.
• Identify potential new members for the Player’s Club and explain card benefits.
• Provide information on current and upcoming special events, promotions, entertainment and all casino facilities.
• Assist guests in obtaining service for machine repairs, change, payoffs or understanding machine operations.
• Resolve any problem or perceived guest inconvenience in order to ensure guest satisfaction.
• Provide special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
• Maintain up to date knowledge of all gaming machines, table games, player tracking systems, promotions, events, entertainment and general property information.
• Safeguard the confidential nature of all departmental and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Qualifications

• High School diploma or GED required
• At least 2 years of Casino Host or gaming experience or the equivalent combination of education and experience
• Solid planning, time management, decision making, orgainization and interpersonal skills
• Strong communication, leadership, and conflict resolution skills
• Thrives in a fast-paced, multi-tasking and hands-on environment
• Able to work overtime, irregular hours and occasionally travel
• Strong computer skills in Microsoft Office including Word, Excel, Outlook and hotel systems

EOE

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Tipped Position

This position does not earn tips