Casino Security Officer: Guest Safety & Experience

PENN Entertainment, Inc.; Lake Charles (LA); Presencial; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Descripción de la vacante

PENN Entertainment, Inc. in Lake Charles, LA seeks a security professional to protect guests and assets. You will patrol property, escort funds, and respond to disturbances ensuring a safe, secure environment.

Role requires excellent communication, calmness under pressure, and strong teamwork. CPR/Bloodborne training and a valid driver’s license are needed, with opportunities for advancement within Total Rewards.

Formación

• High School Diploma or equivalent.
• Prior guest service experience is required.
• Must be able to obtain/maintain a valid Driver’s License and operate company vehicles as needed.
• CPR Certificate and Bloodborne Pathogen training will be required.
• Excellent customer service and interpersonal skills are essential.
• Strong problem-solving, mediation, and organizational skills.
• Excellent written and verbal communication; fluent in English.
• Ability to respond quickly to incidents and work calmly in emergencies.
• Physically able to run on level surfaces and stairs; maintain confidentiality.
• Strong computer skills; proficient in Microsoft Office; capable of writing clear reports.
• Ability to interact with guests and team members diplomatically.

Responsabilidades

• Adheres to all department and company policies for guest service standards.
• Conducts continuous patrols of casino, hotel, and surrounding areas to address concerns.
• Escorts and transports funds and provides security for money drops and banks.
• Responds to disturbances and alarms to ensure a safe environment for guests and staff.
• Addresses medical situations and contacts emergency personnel as needed.
• Operates Security Dispatch and maintains logs and key control.
• Delivers a superior guest experience through positive interactions; handles difficult customers.
• Assists leadership and prepares detailed security reports.
• Attends all safety and first aid training programs as scheduled.
• Performs Fire Safety Office duties, monitors surveillance systems and alarms.
• Checks IDs for individuals under 21.
• Performs other related duties as assigned.
• Maintains strict confidentiality in all company matters.

Conocimientos

Customer service

Written and verbal communication

Conflict resolution

Problem solving

Teamwork

Microsoft Office

English fluency

Calm under pressure

Educación

High School Diploma or equivalent

Herramientas

Driver's License

CPR Certification

Bloodborne Pathogen training

Descripción del empleo

PENN Entertainment, Inc. in Lake Charles, LA seeks a security professional to protect guests and assets. You will patrol property, escort funds, and respond to disturbances ensuring a safe, secure environment.

Role requires excellent communication, calmness under pressure, and strong teamwork. CPR/Bloodborne training and a valid driver’s license are needed, with opportunities for advancement within Total Rewards.