Casino Guest Relations & Rewards Specialist

Live! Casino Virginia; Petersburg (VA); On-site; USD 10,000 - 15,000; Full time

Benefits offered by this job

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Leadership Skills Development & Mentor

Tuition Reimbursement

Exclusive Discounts on Travel, Goods &

Job summary

Live! Casino Virginia in Petersburg is seeking team members to deliver outstanding guest service in a fast-paced casino environment. You will welcome guests and handle rewards sign-ups at the Live! Rewards Center.

You will greet VIP room guests, explain benefits and promotions, assist with lost cards, and support with jackpots and comped services while maintaining professional guest relations.

Qualifications

• High school diploma, GED or equivalent work experience in a customer service environment.
• Exposure to alcohol and smoking environment and ability to work in such environment.
• Ability to secure and maintain licensure as required by Virginia Gaming Control Board or Live’s operating standards.

Responsibilities

• Welcomes customers.
• Executes new card sign-ups utilizing handheld devices and desktop computers at the Live! Rewards Center.
• Greets guests in the VIP Room and ensures they enjoy their experience.
• Informs members of benefits, contests and promotions.
• Replaces lost club cards.
• Distributes promotional items per guidelines and avoids unapproved promotions.
• Assists with payment of slot jackpots, ticket fills and equipment jams.
• Repairs minor slot machine malfunctions and notifies technicians as needed.
• Discretionary extension of complimentary services per the approved comp matrix.
• Responds to guest questions and concerns in a courteous, professional manner; knowledgeable about casino operations.

Skills

Customer service

Interpersonal skills

Communication

Flexible shifts

Education

High school diploma or GED

Job description

Live! Casino Virginia in Petersburg is seeking team members to deliver outstanding guest service in a fast-paced casino environment. You will welcome guests and handle rewards sign-ups at the Live! Rewards Center.

You will greet VIP room guests, explain benefits and promotions, assist with lost cards, and support with jackpots and comped services while maintaining professional guest relations.