Guest Service Representative - Full-Time - Virginia

Live! Casino & Hotel Virginia; Petersburg (VA); On-site; USD 10,000 - 15,000; Full time

Benefits offered by this job

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Tuition Reimbursement

Exclusive Discounts on Travel, Games &

Entertainment

Job summary

Live! Casino & Hotel Virginia in Petersburg, VA is seeking friendly team members to welcome guests at the Rewards Center and assist with new card sign-ups and promotions. You will greet guests in the VIP Room and ensure they enjoy their experience, while explaining member benefits and contests.

Great for those who thrive in a fast-paced, entertaining casino setting. This union position offers flexible shifts and on-site duties with opportunities to contribute to guest satisfaction.

Qualifications

• Must have high school diploma or GED or equivalent work experience in a customer service environment.
• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
• Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as might be required to perform assigned duties, or as required by Live's operating standards.

Responsibilities

• Welcomes customers.
• Responsible for executing new card sign-ups utilizing handheld devices and desk top computers at the Live! Rewards Center.
• Responsible for greeting guests in the VIP Room and ensuring they enjoy their experience.
• Informs members of benefits, contests and promotions.
• Replaces lost club cards.
• Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play.
• Assists with payment of slot jackpots, ticket fills and equipment jams.
• Repairs minor slot machine malfunctions.
• Notifies slot technicians when machine malfunctions require technical assistance.
• Discretionary ability to extend complementary services in accordance with the approved comp matrix.
• Responds to guest questions, issues and concerns in a courteous and professional manner.
• Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
• Complies with internal controls, standards and procedures.
• Ability to extend complimentaries in accordance with the property comp matrix.
• Other duties may be assigned.

Skills

Customer service

Communication

Flexibility

Education

High school diploma or GED

Job description

Min Compensation

USD $9.00/Hr.

Max Compensation

USD $9.00/Hr.

Overview

Why We Need Your Talents:

At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand.

Provides casino slot players quality service to ensure their entertainment experiences exceed their expectation level. Acts as a bus greeter and executes gift giveaways and slot tournaments.

Responsibilities

Where You'll Make an Impact:

• Welcomes customers.
• Responsible for executing new card sign-ups utilizing handheld devices and desk top computers at the Live! Rewards Center.
• Responsible for greeting guests in the VIP Room and ensuring they enjoy their experience.
• Informs members of benefits, contests and promotions.
• Replaces lost club cards.
• Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play.
• Assists with payment of slot jackpots, ticket fills and equipment jams.
• Repairs minor slot machine malfunctions.
• Notifies slot technicians when machine malfunctions require technical assistance.
• Discretionary ability to extend complementary services in accordance with the approved comp matrix.
• Responds to guest questions, issues and concerns in a courteous and professional manner. Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
• Complies with internal controls, standards and procedures.
• Ability to extend complimentaries in accordance with the property comp matrix.
• Other duties may be assigned.

Skills to Help You Succeed:

• Excellent customer service and interpersonal skills.
• Ability to communicate with team members and guests.
• Available to work flexible shifts, weekends and holidays

Qualifications

Must-Haves:

• High school diploma, GED or equivalent work experience in a customer service environment
• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
• Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as might be required to perform assigned duties, or as required by Live's operating standards.

Physical Requirements:

• Ability to stand for long periods of time without sitting or leaning.
• Ability to move around the casino with sense of urgency.

Please note that this is a union position, and individuals in this role may be required to pay applicable union dues and fees.

We encourage Team Members to share their preferred shift availability, and we will strive to accommodate individual scheduling preferences whenever possible and consistent with business needs. Please note that this is a union-represented position and scheduling is governed by the applicable collective bargaining agreement. Team Members may be required to participate in shift bids, and shift assignments may change based on operational requirements and Team Member seniority.

What We Offer

Perks We Offer You

• Generous Bonus Structure
• Comprehensive Health Coverage
• Retirement Savings with Company Match
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To give the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.

• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.