Casino Guest Experience Specialist

Live! Casino & Hotel

Virginia

On-site

USD 10,000 - 15,000

Full time

4 days ago

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Benefits offered by this job

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Leadership Skills Development & Mentor

Tuition Reimbursement

Exclusive Discounts on Travel,Services

Job summary

Live! in Virginia seeks customer-focused team members to welcome guests at the Live! Rewards Center and VIP Room, assist with card sign-ups, and help run promotions and gift giveaways. You will ensure guests have enjoyable experiences and understand benefits and promotions.

Joining the team means working in a fast-paced casino environment, with potential union considerations, flexible shifts, and opportunities to grow with comprehensive benefits and training programs.

Qualifications

High school diploma, GED or equivalent work experience in a customer service environment.
Must be able to work in an alcohol and smoking environment.
Must obtain licensure as required by Virginia Gaming Control Board or Live’s standards.

Responsibilities

Welcomes customers at the Live! Rewards Center and VIP Room.
Manages new card sign-ups using handheld devices and desktop computers.
Informs members of benefits, contests and promotions.
Distributes promotional items according to guidelines and assists with payment of jackpots and equipment jams.
Repairs minor slot malfunctions and notifies technicians as needed.

Skills

Customer service

Interpersonal skills

Schedule flexibility

Education

High school diploma, GED

Job description

Joining the team means working in a fast-paced casino environment, with potential union considerations, flexible shifts, and opportunities to grow with comprehensive benefits and training programs.

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