Entry-Level Field Service Technician – Gaming Equipment (On-Call)

AGS LLC; Seattle (WA); On-site; USD 45,000 - 65,000; Full time

Job summary

AGS LLC is seeking a Field Service Technician I to service, install, convert, upgrade and perform preventative maintenance on AGS gaming equipment. This entry-level role involves irregular hours, including nights, weekends, and holidays, with on-call rotations in the territory.

You will report to the Regional Service Manager or Field Service Supervisor and perform repairs, maintenance, and reporting while upholding safety guidelines and delivering excellent customer service.

Qualifications

• High School diploma or GED required.
• Must be at least 21 years old.
• 2 years experience in electronics and/or computer networking.
• Licensing approval by tribal and/or state gaming regulators may be required.

Responsibilities

• Performs preventative maintenance and general maintenance on AGS gaming equipment.
• Completes all reports and paperwork in a timely manner.
• Performs technical procedures on both slot machine and table game equipment.
• Troubleshoots and repairs service incidents in a timely manner and escalates as necessary.
• Keeps parts inventory current.
• Participates in a weekly on-call rotation with other technicians in territory.
• Provides best in the business customer service.

Skills

Electronics

Computer networking

Customer service

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

AGS LLC is seeking a Field Service Technician I to service, install, convert, upgrade and perform preventative maintenance on AGS gaming equipment. This entry-level role involves irregular hours, including nights, weekends, and holidays, with on-call rotations in the territory.

You will report to the Regional Service Manager or Field Service Supervisor and perform repairs, maintenance, and reporting while upholding safety guidelines and delivering excellent customer service.