Casino Game Technician

Wind Creek Hospitality; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Wind Creek Hospitality in Miami, FL seeks a Gaming Technician I to maintain operation of gaming machines and related equipment, perform testing, and respond quickly to issues.

The role requires a high school diploma or GED, 1 year casino gaming/IT experience or 2 years IT experience, ability to lift up to 150 pounds with a dolly, and willingness to work nights, weekends, and travel as needed; Florida Gaming License is preferred or obtainable.

Qualifications

• High School diploma or GED is required; GED program must be completed within six months from start date as a condition of continued employment.
• Must be twenty-one (21) years of age or older.
• One year experience in a casino Gaming or casino IT department preferred, or two years’ experience with computers or electronics.
• Must be able to lift and maneuver at least 50 lbs and up to 150 pounds with a dolly.
• Must pass job interview, including a guest service audition.
• Willing and able to work odd or irregular hours including nights, weekends, and holidays.
• Must have a Florida Gaming License (or ability to obtain and maintain a license).
• Must have willingness to work in a smoke environment.

Responsibilities

• Reviews and analyzes reports related to game equipment performance
• Prepares and tests gaming machines
• Maintains a sense of urgency in responding to calls for assistance or when dispatched
• Conducts scheduled preventive maintenance on all assigned electronic bingo gaming devices
• Moves and installs machines as needed
• Researches and diagnoses game equipment malfunctions
• Troubleshoots, reads meters and performs regular maintenance
• Communicates all information to fellow Technicians and Game Management
• Takes initiative to ask for and offer help to guests, co-associates and management
• Works closely with Vendor Technicians
• Adheres to Company and Departmental Expectations
• Helps maintain a working inventory of parts and supplies
• Other duties & responsibilities as assigned

Education

High School diploma or GED

Job description

Job Overview

The Gaming Technician I maintains the operational order of all gaming machines and related equipment.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Reviews and analyzes reports related to game equipment performance
• Prepares and tests gaming machines
• Maintains a sense of urgency in responding to calls for assistance or when dispatched
• Conducts scheduled preventive maintenance on all assigned electronic bingo gaming devices
• Moves and installs machines as needed
• Researches and diagnoses game equipment malfunctions
• Troubleshoots, reads meters and performs regular maintenance
• Communicates all information to fellow Technicians and Game Management
• Takes initiative to ask for and offer help to guests, co-associates and management
• Works closely with Vendor Technicians
• Adheres to Company and Departmental Expectations
• Helps maintain a working inventory of parts and supplies
• Other duties & responsibilities as assigned

Job Requirements

(please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year experience in a casino Gaming or casino IT department (Class II or Class III)- preferred
  • OR two (2) years’ experience working with computers or electronics- preferred
• Must be able to lift and maneuver at least 50 lbs
• Must be able to lift a minimum of 150 pounds using a dolly
• Must successfully pass job interview, including a guest service audition
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Florida Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.