Game Tech

Wind Creek Hospitality; Wetumpka (AL); On-site; USD 22,000 - 34,000; Full time

Job summary

Wind Creek Hospitality in Wetumpka, AL is seeking a Gaming Technician I to maintain the operation of gaming machines and related equipment. Shift is 11:30pm–8:00am, with nights, weekends, and holidays required. You will test, repair, and install gaming devices, responding promptly to service calls.

The role requires a high school diploma or GED with preferred casino IT experience and ability to lift up to 50 lbs; you will work with a team and vendors to ensure reliability and guest satisfaction.

Qualifications

• High School diploma or GED required or in progress within six months of start date
• 1 year casino gaming or casino IT experience preferred
• 2 years experience with computers or electronics preferred
• Must be able to lift up to 50 lbs and handle 150 lb with dolly

Responsibilities

• Review and analyze reports related to game equipment performance
• Prepare and test gaming machines
• Respond quickly to service calls and dispatches
• Perform preventive maintenance on electronic bingo devices
• Move and install machines as needed
• Diagnose game equipment malfunctions and troubleshoot issues
• Collaborate with Vendor Technicians and share information with team
• Maintain inventory of parts and supplies
• Support guests, associates and management as needed
• Adhere to company policies and safety standards

Skills

Casino IT experience

Gaming equipment troubleshooting

Night shift readiness

Education

HS diploma or GED

Job description

Description

Job Overview: 11:30pm-8am (Shift subject to change based on business needs)

Description

Job Overview: 11:30pm-8am (Shift subject to change based on business needs)

The Gaming Technician I maintains the operational order of all gaming machines and related equipment.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Reviews and analyzes reports related to game equipment performance
• Prepares and tests gaming machines
• Maintains a sense of urgency in responding to calls for assistance or when dispatched
• Conducts scheduled preventive maintenance on all assigned electronic bingo gaming devices
• Moves and installs machines as needed
• Researches and diagnoses game equipment malfunctions
• Troubleshoots, reads meters and performs regular maintenance
• Communicates all information to fellow Technicians and Game Management
• Takes initiative to ask for and offer help to guests, co-associates and management
• Works closely with Vendor Technicians
• Adheres to MICS/TICS, Company and Departmental Expectations
• Helps maintain a working inventory of parts and supplies
• Other duties & responsibilities as assigned

Job Requirements:

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year experience in a casino Gaming or casino IT department (Class II or Class III)- preferred
• OR two (2) years' experience working with computers or electronics- preferred
• Must be able to lift and maneuver at least 50 lbs
• Must be able to lift a minimum of 150 pounds using a dolly
• Must successfully pass job interview, including a guest service audition
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.