Casino Cashier Supervisor (11:30pm-7:30am)

Wind Creek Hospitality; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Wind Creek Hospitality in Miami seeks a Cage Shift Manager responsible for guest service and supervising Cage Cashiers, Main Bankers, and Kiosk Team Members.

This role ensures compliance with Cash Operation Manual procedures, Title 31, and security of casino funds, while providing training and maintaining a positive work environment.

The ideal candidate has strong cash handling experience and bilingual English/Spanish, with flexibility for nights, weekends, and holidays.

Qualifications

• High School diploma or GED.
• Associate’s Degree or 2 years supervisory experience or related dual-rate supervisor experience.
• Two years of high-volume cash handling experience.
• Demonstrated ability to communicate effectively in English and Spanish.

Responsibilities

• Keep cage in compliance with Cash Operation Manual procedures, TICS, and MICS, and Title 31 regulations
• Assist Cage Manager in maintaining security and accountability of casino funds located in the cage and main bank areas during assigned shift
• Supervises Cage Cashiers, Main Bankers, and Kiosk Team Members to ensure they are in compliance with policies and procedures
• Provides an orderly and positive work environment with recognition to team members
• Interacts with Department Manager by providing pertinent information
• Provides on-going training and information to new and existing personnel
• Conducts employee counseling/coaching and disciplinary action when necessary
• Helps resolve any overage/shortages that may occur during their shift
• Handles any customer inquiries or complaints and follows up with proper documentation
• Assists Cage Manager in scheduling staff according to company needs, approves or denies PTO requests and prepares employee evaluations
• Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintains the confidentiality of all gaming records
• Conveys a professional, friendly and courteous manner, in all interactions with guests and employees
• Performs emergency fills for kiosks, as needed
• Performs cashier or main bank duties, as needed
• Other duties and responsibilities as assigned

Skills

Cash handling

Bilingual English/Spanish

Communication skills

Teamwork

Education

High School Diploma or GED

Associate’s Degree or 2 years supervisory experience

Tools

Microsoft Word

Excel

10-key calculator

Job description

Job Overview:

The Cage Shift Manager provides guest service, coordinates and supervises the controls and procedures of the Cage Cashiers, Main Bankers, and Kiosk Team Members. The Cage Supervisor is responsible and accountable for the operation of the Cage Department and has the responsibility of securing company funds and accountability of all monies and routing of paperwork. Must be self-motivated, detail orientated, and able to work successfully without a lot of supervision.

Description

Job Overview:

The Cage Shift Manager provides guest service, coordinates and supervises the controls and procedures of the Cage Cashiers, Main Bankers, and Kiosk Team Members. The Cage Supervisor is responsible and accountable for the operation of the Cage Department and has the responsibility of securing company funds and accountability of all monies and routing of paperwork. Must be self-motivated, detail orientated, and able to work successfully without a lot of supervision.

Purpose:

Our genuine engagement and positive energy provide guests, especially women, an escape from their ordinary world into our exciting fantasy world of play, chance, and possibility. With this contribution, we give them a feeling of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Responsible for keeping cage in compliance with Cash Operation Manual procedures, TICS, and MICS, and Title 31 regulations
• Assists Cage Manager in maintaining security and accountability of casino funds located in the cage and main bank areas during assigned shift
• Supervises Cage Cashiers, Main Bankers, and Kiosk Team Members to ensure that they are in compliance with policies and procedures
• Provides an orderly and positive work environment with recognition to team members
• Interacts with Department Manager by providing pertinent information
• Provides on-going training and information to new and existing personnel
• Conducts employee counseling/coaching and disciplinary action when necessary
• Helps resolve any overage/shortages that may occur during their shift
• Handles any customer inquiries or complaints and follows up with proper documentation
• Assists Cage Manager in scheduling staff according to company needs, approves or denies PTO requests and prepares employee evaluations
• Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintains the confidentiality of all gaming records
• Conveys a professional, friendly and courteous manner, in all interactions with guests and employees
• Performs emergency fills for kiosks, as needed
• Performs cashier or main bank duties, as needed
• Other duties and responsibilities as assigned

Job Requirements

(please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Associate’s Degree in Related field– required
  • OR Two (2) years’ Supervisory experience– required
  • OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department– required
  • OR Two (2) years’ experience in the hiring position’s Department– required
• Two (2) years of high volume cash handling experience- required
• Demonstrated ability to communicate effectively, both verbally and in writing in both English and Spanish- required
• Minimum of $100,000 cash experience preferred (skills test will be administered)
• Proficiency with 10 key calculator (skills test will be administered) and experience working with coin and currency counters
• Proficient in Microsoft Word, Excel programs required
• Must have the ability to make precise decisions without compromising the integrity of the company
• Must be able to lift a minimum of 50 pounds
• Must be able to get along well with all levels of the organization and excel in a team oriented environment
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Florida Statues and remain in good standing with the Florida Gaming Control Commission as a requirement for this position
• Willingness to work in a smoke or secondary smoke environment

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.