Casino Floor Service Lead – Guest Experience & Operations

Park West Casinos, Inc.; Rancho Cordova (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Parkwest Casino is seeking a Floor Service Representative to join our team and positively impact guest experiences on the casino floor. The role leads staff in dealer rotations, enforces table policies, and delivers exemplary customer service to guests.

The ideal candidate will establish betting limits, know when to open tables, and learn Parkwest Casino house rules and procedures while maintaining game integrity and delivering top-tier guest service.

Qualifications

• High school diploma or equivalent.
• Must be 21 years old or older.
• Must provide evidence of U.S. work eligibility.
• Must pass a mandatory drug test, criminal background and credit check.

Responsibilities

• Establish and adjust betting limits to maximize on-table revenue.
• Understand when and why to open tables.
• Learn Parkwest Casino house rules, policies and procedures.
• Maintain the integrity of all games with consistent table rulings.
• Provide exemplary guest service to Parkwest Casino guests.

Education

High school diploma or equivalent

Job description

Parkwest Casino is seeking a Floor Service Representative to join our team and positively impact guest experiences on the casino floor. The role leads staff in dealer rotations, enforces table policies, and delivers exemplary customer service to guests.

The ideal candidate will establish betting limits, know when to open tables, and learn Parkwest Casino house rules and procedures while maintaining game integrity and delivering top-tier guest service.