Casino Floor Service Lead: Guest Experience

Thebike; Rancho Cordova (CA); On-site; USD 35,000 - 42,000; Full time

Job summary

Parkwest Casino is seeking a Floor Service Representative to lead on the casino floor by managing dealer rotations, enforcing policies, and delivering outstanding guest service. The role requires confidence, knowledge of floor operations, and a commitment to elevating the guest experience.

Ideal candidates will have a high school diploma, open availability, and must be at least 21 years old. Applicants must pass a drug test, background and credit checks as part of employment requirements.

Qualifications

• High school diploma or GED.
• Open availability; ability to work evenings, weekends and holidays.
• Must be 21 years old and eligible to work in the U.S.
• Must pass a mandatory drug test, criminal background and credit check.

Responsibilities

• Establish and adjust betting limits to maximize table game revenue.
• Determine when to open or close tables.
• Learn and enforce Park West Casino house rules, policies and procedures.
• Maintain game integrity by issuing consistent table rulings in the game's interest.
• Deliver excellent guest service and elevate the guest experience daily.

Skills

Guest service

Customer service

Education

High School Diploma

Job description

Parkwest Casino is seeking a Floor Service Representative to lead on the casino floor by managing dealer rotations, enforcing policies, and delivering outstanding guest service. The role requires confidence, knowledge of floor operations, and a commitment to elevating the guest experience.

Ideal candidates will have a high school diploma, open availability, and must be at least 21 years old. Applicants must pass a drug test, background and credit checks as part of employment requirements.