Floor Service Representative

Thebike; Rancho Cordova (CA); On-site; USD 35,000 - 42,000; Full time

Job summary

Parkwest Casino is seeking a Floor Service Representative to lead on the casino floor by managing dealer rotations, enforcing policies, and delivering outstanding guest service. The role requires confidence, knowledge of floor operations, and a commitment to elevating the guest experience.

Ideal candidates will have a high school diploma, open availability, and must be at least 21 years old. Applicants must pass a drug test, background and credit checks as part of employment requirements.

Qualifications

• High school diploma or GED.
• Open availability; ability to work evenings, weekends and holidays.
• Must be 21 years old and eligible to work in the U.S.
• Must pass a mandatory drug test, criminal background and credit check.

Responsibilities

• Establish and adjust betting limits to maximize table game revenue.
• Determine when to open or close tables.
• Learn and enforce Park West Casino house rules, policies and procedures.
• Maintain game integrity by issuing consistent table rulings in the game's interest.
• Deliver excellent guest service and elevate the guest experience daily.

Skills

Guest service

Customer service

Education

High School Diploma

Job description

Overview

Are you an outgoing, dynamic individual, passionate about hospitality?

Parkwest Casino is looking for an enthusiastic, motivated Floor Service Representative to join our team and make a real difference in our guest’s experience! The FSR leads employees on the casino floor by creating efficient and fair dealer rotations, enforcing established on table policies and procedures, and demonstrates exemplary customer service to our guests. This position is the perfect opportunity for a confident experienced individual with a great understanding of casino floor operations. Think you have what it takes to make this casino thrive? Then check this out!

Responsibilities

• A successful Floor Service Representative will be able to establish and change (lower and rise) betting limits to maximize on table game revenue.
• As a Floor Service Representative you will understand when and why to open tables.
• Floor Service Representatives are expected to learn all Park West Casino house rules, policies and procedures.
• As a Floor Service Representative you should be able to maintain the integrity of all offered games by making consistent table rulings in the best interest of the game.
• Guest service is of the utmost importance. We take pride in our guests and the service we give them on a daily basis. We hope that with your help we can reach the next level of customer service.

Qualifications

• High school diploma, G.E.D., or equivalent.
• Open availability. Must be able to work evenings, weekends and holidays.
• MUST BE 21 YEARS OLD!!!
• Must provide evidence of employment eligibility in the U.S.
• Must be able to pass a mandatory drug test, criminal background and credit check.

Physical and mental requirements

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations that do not present an undue hardship will be made to enable individuals with disabilities to perform the essential functions.

• Required to stand and walk short distances upwards of two or three hours at a time.
• Regularly required to see, talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work environment

The work environment described here is representative of what a team member will encounter while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Team members may be exposed to smoking by customers in areas where smoking is permitted.
• The noise level in the work environment is usually moderate.

Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.

This above job description is representative of the duties and responsibilities of the position but may not be inclusive of every aspect of the position.

EEO Statement

Parkwest Casino is an equal opportunity employer. All employment decisions are made without regard to race (including hair texture and protective hair styles), color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding Team Member wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws.

Min

USD $16.90/Hr.

Max

USD $16.90/Hr.