Casino Cashier & Guest Services Specialist

Bally's; Baton Rouge (LA); Presencial; USD 17 000 - 24 000; Tempo integral

Resumo da oferta

Bally's in Baton Rouge, LA is seeking a Casino Cashier to support guest interactions, process chip exchanges, Tito tickets, and cash handling with accuracy. You will balance cash drawers, provide timely service, and follow internal controls to protect guests and the business.

Ideal candidates bring 2+ years of high-volume cash handling, a professional demeanor, and the ability to work a flexible schedule including nights, weekends, and holidays. Gaming license eligibility is required.

Qualificações

• A high school diploma or GED equivalent is preferred.
• Gaming industry experience is preferred.
• 2 years of high-volume cash handling experience, preferred.
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• Must be able to obtain and maintain a Louisiana Gaming License.

Responsabilidades

• Attend and participate in company and departmental meetings.
• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Redeem and sell chips.
• Process Tito tickets by validating and redeeming value.
• Validate and settle Slot machine jackpots and cancel credit payouts.
• Issue table chip fills and table credits.
• Efficiently make exchanges of funds for team members.
• Promptly cash guests out, give correct change, and answer guest questions in a courteous and professional manner.
• Appropriately use all related equipment and cash handling systems.
• Keep cash drawer balanced and in compliance.
• Count and verify team member tips/tokes.
• Appropriately sort and stack chips.
• Review operational data and complete and verify paperwork.
• Verify and document personal identification information for appropriate transactions.
• Maintain monetary and paperwork accuracy and efficiency within department/property standards and internal controls.
• Troubleshoot problems and come up with workable solutions.
• Track and complete all government reporting.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays.
• Perform other duties as assigned.

Conhecimentos

Cash handling

Guest relations

Teamwork

Communication

Regulatory awareness

Formação académica

High school diploma or GED

Ferramentas

Cash handling systems

TITO ticket processing

Chip redemption systems

Descrição da oferta de emprego

Bally's in Baton Rouge, LA is seeking a Casino Cashier to support guest interactions, process chip exchanges, Tito tickets, and cash handling with accuracy. You will balance cash drawers, provide timely service, and follow internal controls to protect guests and the business.

Ideal candidates bring 2+ years of high-volume cash handling, a professional demeanor, and the ability to work a flexible schedule including nights, weekends, and holidays. Gaming license eligibility is required.