Guest Cashier - Chips, Tickets & Friendly Service

Bally’s Corporation; Baton Rouge (LA); Sur place; USD 17 000 - 24 000; Plein temps

Résumé du poste

Bally's Baton Rouge is seeking a dedicated team member to support guest relations and cash handling in a fast-paced casino environment. You will engage guests, process chip redemptions and Tito tickets, and ensure accurate cash exchanges and balanced drawers.

The role requires strong interpersonal skills, excellent guest service, and the ability to work flexible hours, including nights, weekends, and holidays. Louisiana gaming regulations guide the position and safety protocols are mandatory.

Qualifications

• Excellent teamwork and interpersonal skills are required.
• Strong guest service and communication abilities are essential.
• Professional demeanor with the ability to interact with guests and team members.

Responsabilités

• Attend and participate in company and departmental meetings.
• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Redeem and sell chips.
• Process Tito tickets by validating and redeeming value.
• Validate and settle Slot machine jackpots and cancel credit payouts.
• Issue table chip fills and table credits.
• Efficiently make exchanges of funds for team members.
• Promptly cash guests out, give correct change, and answer guest questions in a courteous and professional manner.
• Appropriately use all related equipment and cash handling systems.
• Keep cash drawer balanced and in compliance.
• Count and verify team member tips/tokes.
• Appropriately sort and stack chips.
• Review operational data and complete and verify paperwork.
• Verify and document personal identification information for appropriate transactions.
• Maintain monetary and paperwork accuracy and efficiency within department/property standards and internal controls.
• Troubleshoot problems and come up with workable solutions.
• Track and complete all government reporting.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays.
• Perform other duties as assigned.

Connaissances

Teamwork

Interpersonal skills

Guest service

Communication

Formation

High school diploma or GED

Description du poste

Bally's Baton Rouge is seeking a dedicated team member to support guest relations and cash handling in a fast-paced casino environment. You will engage guests, process chip redemptions and Tito tickets, and ensure accurate cash exchanges and balanced drawers.

The role requires strong interpersonal skills, excellent guest service, and the ability to work flexible hours, including nights, weekends, and holidays. Louisiana gaming regulations guide the position and safety protocols are mandatory.