Guest-Facing Cage Cashier & Chip Desk Pro

Bally's Interactive; Baton Rouge (LA); On-site; USD 18,000 - 23,000; Full time

Job summary

Bally's Interactive in Baton Rouge, LA is seeking a casino Cage Cashier to join our team. The role focuses on guest service, precise cash handling, chip redemption, ticket processing, and maintaining accurate cash drawers in a fast-paced environment.

You will build guest relations during shifts, ensure compliance with gaming regulations, balance cash, and support team members while delivering professional service.

Qualifications

• A high school diploma or GED equivalent is preferred.
• Gaming industry experience is preferred.
• 2 years of high-volume cash handling experience, preferred.
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• Must be able to obtain and maintain a Louisiana Gaming License.

Responsibilities

• Attend and participate in company and departmental meetings.
• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Redeem and sell chips.
• Process Tito tickets by validating and redeeming value.
• Validate and settle Slot machine jackpots and cancel credit payouts.
• Issue table chip fills and table credits.
• Efficiently make exchanges of funds for team members.
• Promptly cash guests out, give correct change, and answer guest questions in a courteous and professional manner.
• Appropriately use all related equipment and cash handling systems.
• Keep cash drawer balanced and in compliance.
• Count and verify team member tips/tokes.
• Appropriately sort and stack chips.
• Review operational data and complete and verify paperwork.
• Verify and document personal identification information for appropriate transactions.
• Maintain monetary and paperwork accuracy and efficiency within department/property standards and internal controls.
• Troubleshoot problems and come up with workable solutions.
• Track and complete all government reporting.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays.
• Perform other duties as assigned.

Skills

Cash handling

Guest service

Teamwork

Communication skills

Professional demeanor

Louisiana Gaming License

Education

High school diploma or GED

Job description

Bally's Interactive in Baton Rouge, LA is seeking a casino Cage Cashier to join our team. The role focuses on guest service, precise cash handling, chip redemption, ticket processing, and maintaining accurate cash drawers in a fast-paced environment.

You will build guest relations during shifts, ensure compliance with gaming regulations, balance cash, and support team members while delivering professional service.