Cage Shift Manager

Magic City Casino; Miami (FL); On-site; USD 65,000 - 80,000; Full time

Job summary

Magic City Casino in Miami seeks a Cage Shift Manager to supervise Cage Cashiers, Main Bankers, and Kiosk Team Members. You will ensure compliance with regulatory and internal controls, secure funds, and maintain accurate records while leading a skilled team.

The role requires strong supervisory experience, cash handling expertise, and bilingual English/Spanish communication. Expect a dynamic, security‑minded, customer‑focused environment with irregular hours.

Qualifications

• High School diploma or GED; GED must be completed within 6 months.
• Associate’s Degree in related field required.
• Two years supervisory experience or Wind Creek Dual-Rate exposure or two years in hiring dept.
• Two years of high-volume cash handling experience required.
• Bilingual in English and Spanish required.
• Proficient with 10-key calculator and currency counters.
• Proficient in Word and Excel.
• Ability to lift 50 pounds.
• Willing to work nights, weekends, and holidays.
• Must have Florida Occupational License or ability to obtain and maintain.
• Willing to work in a smoke environment.

Responsibilities

• Maintain cage compliance with Cash Operation Manual procedures, TICS, MICS, and Title 31 regulations.
• Assist Cage Manager in maintaining security and accountability of casino funds located in the cage and main bank areas during shift.
• Supervise Cage Cashiers, Main Bankers, and Kiosk Team Members to ensure policy adherence.
• Provide an orderly, positive work environment with recognition to team members.
• Interact with Department Manager by providing pertinent information.
• Provide ongoing training to new and existing personnel.
• Conduct counseling, coaching, and disciplinary action when necessary.
• Help resolve any overages/shortages that may occur during shift.
• Handle customer inquiries or complaints and document properly.
• Assist Cage Manager in scheduling staff, approve/deny PTO, and prepare evaluations.
• Provide prompt, courteous service and maintain confidentiality of gaming records.
• Convey a professional and courteous manner in all interactions.
• Perform emergency kiosk fills as needed.
• Perform cashier or main bank duties as needed.
• Other duties as assigned.

Skills

Cash handling

Bilingual English/Spanish

MS Word & Excel

Supervisory experience

Attention to detail

Education

Associate’s Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Description

Job Overview

The Cage Shift Manager provides guest service, coordinates and supervises the controls and procedures of the Cage Cashiers, Main Bankers, and Kiosk Team Members. The Cage Supervisor is responsible and accountable for the operation of the Cage Department and has the responsibility of securing company funds and accountability of all monies and routing of paperwork. Must be self-motivated, detail orientated, and able to work successfully without a lot of supervision.

Purpose

Our genuine engagement and positive energy provide guests, especially women, an escape from their ordinary world into our exciting fantasy world of play, chance, and possibility. With this contribution, we give them a feeling of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Responsible for keeping cage in compliance with Cash Operation Manual procedures, TICS, and MICS, and Title 31 regulations
• Assists Cage Manager in maintaining security and accountability of casino funds located in the cage and main bank areas during assigned shift
• Supervises Cage Cashiers, Main Bankers, and Kiosk Team Members to ensure that they are in compliance with policies and procedures
• Provides an orderly and positive work environment with recognition to team members
• Interacts with Department Manager by providing pertinent information
• Provides on-going training and information to new and existing personnel
• Conducts employee counseling/coaching and disciplinary action when necessary
• Helps resolve any overage/shortages that may occur during their shift
• Handles any customer inquiries or complaints and follows up with proper documentation
• Assists Cage Manager in scheduling staff according to company needs, approves or denies PTO requests and prepares employee evaluations
• Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintains the confidentiality of all gaming records
• Conveys a professional, friendly and courteous manner, in all interactions with guests and employees
• Performs emergency fills for kiosks, as needed
• Performs cashier or main bank duties, as needed
• Other duties and responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Associate’s Degree in Related field– required
  • OR Two (2) years’ Supervisory experience– required
  • OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department– required
  • OR Two (2) years’ experience in the hiring position’s Department– required
• Two (2) years of high volume cash handling experience- required
• Demonstrated ability to communicate effectively, both verbally and in writing in both English and Spanish- required
• Minimum of $100,000 cash experience preferred (skills test will be administered)
• Proficiency with 10 key calculator (skills test will be administered) and experience working with coin and currency counters
• Proficient in Microsoft Word, Excel programs required
• Must have the ability to make precise decisions without compromising the integrity of the company
• Must be able to lift a minimum of 50 pounds
• Must be able to get along well with all levels of the organization and excel in a team oriented environment
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Florida Statues and remain in good standing with the Florida Gaming Control Commission as a requirement for this position
• Willingness to work in a smoke or secondary smoke environment

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.