Casino ATM Field Service Technician - Travel & Training

NRT Technology Corp.; Bristol (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

NRT Technology Corp. is seeking a Field Service Technician to provide on-site technical support for ATM and cash-handling devices across assigned regions, traveling by car with mileage reimbursed.

You will diagnose, repair, install, and maintain hardware and software, working closely with casino staff and internal teams. Training and required tools are provided; candidates should have a diploma or technical certification, 1–2 years of ATM service experience, a valid driver's license, and the

Qualifications

• College diploma and/or technical certification in a relevant technology field.
• 1-2 years of experience servicing ATMs, computer electronics, cash-handling equipment, or related devices.
• Valid driver's license, personal vehicle, active auto insurance, and reliable transportation.
• Diebold, Wincor, and/or NCR certification or experience is an asset.
• Strong diagnostic, analytical, and problem-solving abilities.
• Working knowledge of Windows environments.

Responsibilities

• Respond to service dispatches on a call-by-call basis, may work nights, weekends, overtime, or alternative shifts; occasional travel may be required.
• Diagnose, repair, replace, and adjust hardware components; install and update software.
• Troubleshoot hardware and software issues using company-provided diagnostic tools, with thorough analysis and documentation.
• Perform routine inspections and preventative maintenance.
• Install, relocate, upgrade, modify, or remove hardware and software for ATMs and cash-handling equipment.
• Provide on-site training on operation of installed systems.
• Maintain a strong commitment to customer satisfaction and timely follow-up on issues.
• Receive work orders, report unforeseen issues, and provide debriefings on completed work.

Skills

ATM servicing

Diagnostic & troubleshooting

Electronic repair

Windows proficiency

Customer service

Education

College diploma / technical certification

Tools

Diagnostic tools

Job description

NRT Technology Corp. is seeking a Field Service Technician to provide on-site technical support for ATM and cash-handling devices across assigned regions, traveling by car with mileage reimbursed.

You will diagnose, repair, install, and maintain hardware and software, working closely with casino staff and internal teams. Training and required tools are provided; candidates should have a diploma or technical certification, 1–2 years of ATM service experience, a valid driver's license, and the