Cashier/ Sales Associate

Chick-fil-A; Tucson (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

401(k)

Employee discount

Paid training

Job summary

A leading fast food restaurant in Tucson is seeking a knowledgeable Customer Service Representative who excels in multitasking and communication. The ideal candidate will be responsible for answering customer inquiries, resolving conflicts, and maintaining accurate records. With a focus on providing quality service, candidates should possess strong problem-solving and phone skills. This role offers a flexible schedule, paid time off, and an employee discount, making it a great opportunity for dedicated individuals.

Responsibilities

• Answers service and product questions to attract potential customers.
• Recommends other services and products based on the known information.
• Records account information to open customer accounts.
• Updates account information.
• Maintains customer records.
• Resolves service and product problems.
• Clarifies customers' complaints.
• Determines the cause of the problem.
• Provides adequate solutions to problems according to the policy.

Skills

Multitasking

Analyzing information

Resolving conflict

Phone skills

Listening

Documentation skills

Market knowledge

Problem-solving

Quality focus

Communication skills

Product knowledge

Customer service

Job description

Customer Service Representative

We are looking for an experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service.

Customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.

Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills.

A perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments and maintaining financial accounts.

By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort.

Responsibilities of a Customer Service Representative

• Answers service and product questions to attract potential customers.
• Recommends other services and products based on the known information.
• Records account information to open customer accounts.
• Updates account information.
• Maintains customer records.
• Resolves service and product problems.
• Clarifies customers' complaints.
• Determines the cause of the problem.
• Provides adequate solutions to problems according to the policy.

Customer Service Representative Job Requirements

• Multitasking
• Analyzing information
• Resolving conflict
• Phone skills
• Listening
• Documentation skills
• Market knowledge
• Problem-solving
• Quality focus
• Communication skills
• Product knowledge
• Customer service

Benefits

• Flexible schedule
• Paid time off
• 401(k)
• Employee discount
• Paid training