Cash-Flow Champion: AR & Collections Specialist

Macenvelopes; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Mac Papers + Packaging is seeking an Accounts Receivable & Collections Specialist to ensure timely billing, effective cash collections, and strong account management. You will support AR processes, billing accuracy, and collections across customer portfolios in a fast-paced environment.

The role requires 2+ years in AR, strong analytical skills, and proficiency in ERP systems; you will collaborate with sales, finance, and customer service to optimize cash flow and compliance.

Qualifications

• BS or Associates degree in Accounting or Finance is prefered.
• Minimum of 2+ years in accounts receivable, billing, or collections.
• Strong knowledge of AR processes, billing systems, and collections practices.
• Experience using ERP accounting platforms such as Infor M3, SAP, Sage, Syspro.
• Experience using AR automation platforms such as BillTrust.
• Excellent analytical skills.
• Proven attention to detail.
• Ability to multitask and prioritize workload.
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Must be able to efficiently use a Windows-based computer.
• Ability to prioritize and complete assignments accurately and in a timely manner.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Strong interpersonal, organizational, oral and written communications skills.
• Must be able to read and communicate in English, for safe and effective performance of the job and business operations.
• Must be able to work independently, and with a team.
• Must be able to pass a drug screen and criminal background check.

Responsibilities

• Reduce Days Sales Outstanding (DSO) and manage AR aging.
• Reconcile customer accounts and investigate short payments.
• Collaborate with sales, customers, and AR team to resolve discrepancies.
• Maintain detailed account notes and accurate support files for payments, adjustments and journal entries.
• Monitor AR aging and apply credits to open balances in a timely manner.
• Assist with maintaining shared department inbox by responding to assigned task in a timely manner.
• Complete the billing process on orders that were not auto billed at delivery.
• Review and correct invoicing exceptions and authorize billing.
• Ensure proper application of pricing, discounts, and tax requirements.
• Maintain a log and resolve billing issues by collaborating with customers, sales, customer service, and Finance.
• Issue and review credit memos for returned product, quantity, and pricing discrepancies.
• Manage a portfolio of customer accounts to ensure timely payment of outstanding invoices.
• Conduct proactive collections outreach via phone and email.
• Analyze aging reports and prioritize collection efforts to reduce past-due balances.
• Negotiate payment plans and resolve payment disputes in a professional manner.
• Coordinate with AR Supervisor, AR Manager and Collections Analyst to improve collections.
• Identify opportunities to improve billing accuracy, collection efficiency, and customer experience.
• Ensure compliance with internal controls, company policies, and audit requirements.
• Support month-end close activities related to AR.

Skills

AR processes

Billing

Collections

Analytical skills

Attention to detail

Multitasking

MS Office

English proficiency

Communication

Teamwork

ERP systems

Education

BS or Associates degree in Accounting or Finance

Tools

Infor M3

SAP

Sage

Syspro

BillTrust

Job description

Mac Papers + Packaging is seeking an Accounts Receivable & Collections Specialist to ensure timely billing, effective cash collections, and strong account management. You will support AR processes, billing accuracy, and collections across customer portfolios in a fast-paced environment.

The role requires 2+ years in AR, strong analytical skills, and proficiency in ERP systems; you will collaborate with sales, finance, and customer service to optimize cash flow and compliance.