AR & Collections Specialist — Cash Flow Champion

Exponent Inc.; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

Exponent is seeking an Accounts Receivable & Collections Specialist for our Phoenix, AZ office. You will manage client accounts, support collection efforts, resolve billing disputes, and ensure timely payment of invoices while balancing strong customer service with financial objectives.

Responsibilities include monitoring aging, collaborating with project teams, and improving processes to enhance cash flow and accuracy in reporting.

Qualifications

• College degree or equivalent professional experience.
• 3+ years in Accounts Receivable, Collections, Billing, or related function.
• Strong understanding of collection practices and AR processes.
• Excellent communication skills with a customer service focus.
• Ability to coordinate with multiple departments.

Responsibilities

• Manage a portfolio of client accounts to ensure timely collections.
• Perform collection activities via calls, emails, and written correspondence.
• Monitor aging reports and follow up on delinquent accounts.
• Partner with consultants and project managers to resolve payment issues.
• Research and resolve account discrepancies, unapplied payments, short pays, and disputes.
• Process AR adjustments, write-offs, and refunds per policy.
• Maintain accurate collection notes and documentation.
• Provide invoices, statements, and payment histories to clients.
• Support month-end and year-end AR closing.

Skills

Excellent written and verbal comms

Analytical and problem-solving

Prioritize deadlines

Independent and collaborative work

Customer service focus

Attention to detail

Education

College degree in Business Administration, Accounting, Finance

Tools

Microsoft Excel

Outlook

Teams

ERP/accounting systems

Client payment portals

Job description

Exponent is seeking an Accounts Receivable & Collections Specialist for our Phoenix, AZ office. You will manage client accounts, support collection efforts, resolve billing disputes, and ensure timely payment of invoices while balancing strong customer service with financial objectives.

Responsibilities include monitoring aging, collaborating with project teams, and improving processes to enhance cash flow and accuracy in reporting.