Case Worker - Child Support Customer Service

YoungWilliams; Colorado Springs (CO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with employer match

Paid time off

Paid holidays

Job summary

You will join YoungWilliams as a Child Support Specialist in Colorado Springs, handling locate, intake, establishment, and enforcement actions. You will work with customers by phone and in person to determine service needs and identify legal issues, ensuring compliance with timelines and guidelines.

The role emphasizes interviewing parents, documenting case actions, using state systems, and maintaining confidentiality while providing excellent customer service.

Qualifications

• Familiarity with an office environment and automated systems.
• 2 years of customer service experience preferred.
• Experience in human services, case management, or child support preferred.

Responsibilities

• Initiate locate, intake, establishment, enforcement, or interstate actions for paternity and support orders.
• Interview custodial and non-custodial parents to determine service needs.
• Calculate current support amounts and arrears according to guidelines.
• Communicate case status and provide services to customers with confidentiality.
• Maintain case records and ensure timely attendance and accuracy.

Skills

Customer service

Interviewing

Data entry

Case management

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Automated case management systems

Job description

Summary of Position

The Child Support Specialist is responsible for initiating locate, intake, establishment, enforcement, or interstate actions for the establishment of paternity, establishment of a support order, enforcement of a support order, and the collection of current and delinquent child support. This individual ensures that all State, Federal, and contractual time frames are met concerning establishing and or enforcing child support orders. The specialist interviews customers by telephone and in person to determine service needs and to identify legal issues. The position requires the ability to work with customers in all stages of the child support process through both scheduled and unscheduled interviews.

Essential Job Requirements

• Assesses cases in accordance with state and federal policies, rules and regulations, such as location of non-custodial parent's address, employment, and assets; establishment of paternity and/or support order; enforcement of support orders; and review/adjustment of support orders and take appropriate case action within established federal, state, and contractual time frames.
• Obtains and processes information necessary for the establishment of paternity and support orders, enforcement of support orders and review/adjustment of support orders including contacting mothers and alleged fathers to attempt to secure consent orders of paternity and/or support.
• Conducts interviews with custodial and non-custodial parents.
• Accesses system data, including the state specific system(s), and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor designee.
• Monitors cases for delinquencies and modifications and takes enforcement actions, as appropriate.
• Calculates current child support amounts in accordance with Child Support guidelines, rules and regulations.
• Calculates child support arrears and other financial adjustments.
• Completes necessary analysis and child support calculations to ensure child support payments are distributed and disbursed in accordance with state, federal, and contractual requirements.
• Responds to telephone inquiries and attends to requests for service from walk-in customers, in a professional manner. Accesses automated case records and provide case status information to customers, as necessary.
• Records in the automated and/or hard copy case file all necessary information related to the establishment and/or enforcement of a child support obligation.
• Maintains confidentiality and security of case information.
• Provides excellent customer service to internal and external customers.
• Regular and timely attendance
• Other duties as assigned

Required Education

• High School Diploma or GED required.
• Associate’s degree in related field preferred.

Required Experience

• Familiarity with an office environment including the use of automated systems is required.
• 2 years of Customer Service work experience is preferred.
• Experience in human services as a case manager or child support is preferred.

Benefits

YoungWilliams offers a benefit package for our full time, regular employees. Our benefit package includes medical, dental, vision, life insurance, and disability coverages. We also offer a 401k program with an employer match. Paid time off programs, along with paid holidays, are also available.