Child Support Specialist

YoungWilliams; McComb (MS); On-site; USD 32,000 - 46,000; Full time

Job summary

YoungWilliams in Mississippi seeks a Child Support Specialist to provide full services at all stages of the child support process. The role involves interviewing customers to determine service needs and identifying next steps in case management, ensuring timelines for establishing or enforcing orders are met.

The position emphasizes locating procedures, information gathering, and preparation of legal/administrative documents for review, with a focus on confidentiality and reliable attendance.

Qualifications

• Requires a High School Diploma or GED.
• Minimum 1 year related work experience preferred; human services/case management experience preferred.

Responsibilities

• Initiates locate procedures such as locating customer addresses, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying support.
• Accesses system data and resources to obtain relevant case information.
• Prepares cases and documents for review by staff attorney or supervisor.
• Identifies remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance.
• Other duties as assigned.

Skills

Customer interviews

Case management

Confidentiality

Education

High School Diploma or GED

Tools

Automated systems

Job description

The Child Support Specialist provides full services to customers in all stages of the child support process. The Specialist interviews customers to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders.

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Summary of Position

The Child Support Specialist provides full services to customers in all stages of the child support process. The Specialist interviews customers to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders.

Essential Job Requirements

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or GED

Required Experience

• Minimum of 1-year related work experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.